Call Answering Center Automated Response System
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Solution Overview
Problem
Current call answering systems in mobile phones lack enhanced functionality for callers to obtain information about recipients and transmit requests efficiently.
Innovation Solution
A communication system that includes a call answering center, management server, and mobile phones, enabling callers to input and manage call answering settings, send automated responses with advertisement images, and process payments through integrated networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If automated response programs are sent to callers when calls cannot be answered, then caller information can be efficiently transmitted and processed, but the system complexity and operational requirements increase
Solution Approach 1:
The system enables automated self-service communication where the calling party can independently input requests and receive automated responses without requiring complex manual intervention. The mobile phone on the transmitting end automatically analyzes notification contents and executes response programs, reducing the need for complex human-operated systems.
Solution Approach 2:
The call answering system is designed to handle multiple functions including notification analysis, automated response program execution, and various types of request processing (information requests, service requests, etc.) through a unified platform, reducing overall system complexity while maintaining high productivity.
2Ease of operation
If the system provides comprehensive call answering functions with notification analysis and automated responses, then user interaction is enhanced, but the operational complexity and user input requirements increase
Solution Approach 1:
The system performs preliminary analysis of notification contents automatically without requiring user intervention. The mobile phone on the transmitting end pre-processes the notification information and prepares appropriate response programs before user input is needed, simplifying the user's operational burden.
Solution Approach 2:
The system provides automated feedback to callers through the call answering center, which analyzes the caller's notification and sends appropriate response information back. This automated feedback loop enhances user interaction convenience by reducing manual steps while managing operational complexity through systematic processing.
Data Source
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AI summary
A communication system includes: a call answering center; a first mobile phone that registers a call answering setting in the call answering center; a second mobile phone that makes a call to the first mobile phone and includes a display unit and an operation unit; and a telephone communication network that connects the first mobile phone, the second mobile phone, and the call answering center in a communicable manner. When the second mobile phone makes a call to the first mobile phone, and it is determined that the call answering setting is performed, the call answering center composes a call answering message accompanied by a reply program having an advertisement image attached thereto in accordance with the call answering setting, and transmits the call answering message to the second mobile phone. Upon receiving the call answering message, the second mobile phone causes the display unit to display an image of the reply program having the advertisement image superimposed thereon.