Automated Call Assistant for Spam Screening and Voice Response
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Solution Overview
Problem
The decline in traditional voice call usage due to the rise of scam and spam calls has led to a preference for text-based communication, resulting in decreased convenience and increased interruptions, as people avoid answering calls.
Innovation Solution
An automated personal assistant that manages calls autonomously, assessing factors like sentiment, location, and urgency to determine appropriate responses, and can impersonate the user's voice to handle calls efficiently, converting them into tasks or messages without direct user involvement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional voice call usage is maintained, then direct communication is possible, but the risk of scam and spam calls increases
Solution Approach 1:
The patent introduces an automated personal assistant as an intermediary between the user and incoming calls. The assistant screens, analyzes, and manages calls autonomously, blocking potential scams while allowing legitimate calls to reach the user, thus resolving the contradiction between maintaining direct communication and protecting against harmful calls
2Loss of information
If all incoming calls are answered, then no important information is missed, but interruptions and privacy loss increase
Solution Approach 1:
The automated personal assistant performs self-service by autonomously screening, analyzing sentiment and urgency, and routing calls without requiring user intervention. This allows the system to protect against information loss while maintaining user convenience, as the assistant handles call management independently based on learned user preferences
3Reliability
If automated call screening services are used, then scam calls are reduced, but call completion timing is delayed
Solution Approach 1:
The system performs preliminary actions by pre-screening and categorizing incoming calls before they reach the user. The automated assistant analyzes call characteristics, sentiment, and urgency in advance, preparing appropriate routing decisions that reduce both filtering time and information loss
4Loss of information
If voicemail is used for call completion, then call information is preserved, but the information becomes outdated by the time of callback
Solution Approach 1:
The automated personal assistant implements continuous feedback loops by monitoring incoming calls in real-time, analyzing their characteristics and urgency, and dynamically routing them based on current user availability and preferences. This real-time feedback mechanism ensures information remains fresh and actionable, unlike static voicemail systems
Data Source
AI summary
A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.