Incoming Call Authentication Using Separate Context Data Channels
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Solution Overview
Problem
Conventional caller ID systems provide limited information to the called party, typically restricted to a 15-character name associated with the calling party's phone number, lacking context about the caller's intentions or interests.
Innovation Solution
Systems and methods that provide a called device with context data generated based on device activities of a calling device, including product interests and call reasons, using identifiers and activities data to enhance personalized communication experiences.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional caller ID systems are used, then the system is simple and easy to operate, but the information provided to the called party is limited to a 15-character name
Solution Approach 1:
The patent segments the information transmission by using separate communication channels: the telephone network for voice calls and the data network for context data. This allows rich information to be transmitted without complicating the voice call system itself, resolving the contradiction between information completeness and system simplicity
Solution Approach 2:
The patent introduces a data network as an intermediary channel to transmit context data between the calling device and called device. This mediator carries additional information (product interests, call reasons, device activities) without affecting the traditional telephone network, thus improving information delivery while maintaining system simplicity
2Adaptability or versatility
If context data is provided to enhance personalized communication, then the communication experience is improved, but the system requires multiple networks and subsystems
Solution Approach 1:
The patent makes the called device universal by equipping it with both a first subsystem for receiving telephone calls and a second subsystem for receiving data. This multi-functional design allows the same device to handle both traditional voice communication and enhanced context data reception, improving adaptability while managing complexity through integration
Solution Approach 2:
The patent adds a new dimension to communication by overlaying a data network channel alongside the traditional telephone network. This dimensional addition enables context data transmission without fundamentally redesigning the existing voice call system, achieving versatility while controlling complexity through layered architecture
Data Source
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AI summary
Systems and methods for automatically authenticating an incoming call are disclosed. In one implementation a method for automatically authenticating an incoming call includes receiving a call from a calling device. The call includes an identifier associated with the calling device. The method further includes receiving, separately from the call, authentication data associated with a device or a user, determining, using the identifier and the authentication data, that the authentication data is associated with the same calling device that initiated the call, verifying the authentication data, and based on a result of the verification, determining that the call is initiated by an authenticated device or user.