Call Back Reminder Automation via Rejection Message Analysis

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Solution Overview

Problem

Users often forget call back schedules after rejecting incoming calls, requiring separate registration through reminder applications, which is inconvenient.

Innovation Solution

An electronic device with a processor that analyzes reception reject messages for call back intentions and automatically sets and manages call back reminders, eliminating the need for manual registration by integrating call back intention detection and reminder functionality.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If users manually register call back schedules through separate reminder applications, then the reminder function can be implemented, but user convenience deteriorates due to the need for separate registration

Engineering Contradiction:
Improvereminder functionVSAvoiduser convenience
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The patent combines the call rejection function and call back reminder function into a single integrated system. When a user rejects an incoming call, the system automatically analyzes the rejection message for call back intentions and creates a reminder entry without requiring the user to switch to or manually input data in a separate reminder application, thus resolving the contradiction between having a reliable reminder function and maintaining ease of operation

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The system performs automatic analysis of rejection messages to detect call back intentions and generates reminder entries autonomously. This self-service mechanism eliminates the need for users to manually register call back schedules, improving both the reliability of reminders and the ease of operation by automating what would otherwise require separate user actions

Inventive Principle:
Principle #25Self-service

2Ease of operation

If the system integrates call back intention detection and reminder functionality, then user convenience is improved by eliminating manual registration, but device complexity increases

Engineering Contradiction:
Improveuser convenienceVSAvoidsystem integration
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The call rejection system is enhanced to perform multiple functions: it not only rejects incoming calls but also analyzes rejection messages for call back intentions and automatically creates reminder entries. This multi-functionality approach consolidates what would otherwise be separate systems into one unified device, improving user convenience while managing complexity through functional integration rather than adding separate components

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system replaces manual mechanical user actions (switching applications, manually entering data) with automated electronic processing. The processor automatically analyzes message content, detects intentions, and generates reminders, substituting complex manual user workflows with streamlined electronic automation that improves convenience without proportionally increasing perceived device complexity

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentEP3291523B1Electronic device and method for call back notification service
Publication Date: 2022.04.06 SAMSUNG ELECTRONICS CO LTD
  • EP3291523B1 patent drawingFigure 1
  • EP3291523B1 patent drawingFigure 2
  • EP3291523B1 patent drawingFigure 3

AI summary

An electronic device is disclosed. The electronic device includes a communication interface such as a transceiver, a display, a processor electrically connected to the communication interface and the display, and a memory electrically connected to the processor, wherein the memory stores instructions for controlling, when executed, the processor to transmit a reception reject message to a caller device through the communication interface in response to an incoming call received from the caller device, to create a call back reminder linked to caller identification information of the caller device when the reception reject message contains context of a call back intention, and to output a notification of the created call back reminder.