Call Button System for Anonymous Real-Time Communication
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current communication systems lack efficient methods for facilitating real-time connections for real-time communication, such as telephone conversations, chat, and video conferencing, particularly in providing anonymity, payment management, and convenient scheduling for both callers and callees.
Innovation Solution
A system that allows callees to create a call button or phone number for real-time communication, enabling them to manage their own distribution and pricing, with features like anonymity, payment collection, scheduling, and queue management, using a connection server on a packet-switched network to facilitate connections and provide a user-friendly interface for both parties.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If callees manage their own distribution and pricing of call buttons, then business flexibility and revenue control are improved, but system complexity and operational burden increase
Solution Approach 1:
The patent introduces a call button system as an intermediary mechanism between callers and callees. The call button encapsulates complex business logic (pricing, scheduling, queue management) within a simple interface that callees can distribute freely. This mediator handles the complexity internally while presenting a simple external interface, resolving the contradiction between business flexibility and system complexity.
Solution Approach 2:
The system enables callees to self-manage their call button distribution, pricing, and scheduling without requiring complex manual configuration. The automated queue management and payment collection features allow callees to service themselves, reducing operational burden while maintaining business flexibility.
2Object-affected harmful factors
If anonymity is provided for both callers and callees, then privacy protection is improved, but trust establishment and verification difficulty increase
Solution Approach 1:
The call button system acts as a trusted intermediary that enables anonymous interaction between callers and callees. The system verifies identities and manages trust relationships internally while maintaining anonymity externally. The call button itself serves as a trusted credential that facilitates verification without revealing personal information, resolving the contradiction between privacy protection and trust establishment.
3Productivity
If automated queue management and payment collection are implemented, then operational efficiency is improved, but system complexity increases
Solution Approach 1:
The patent merges multiple operational functions (queue management, payment collection, scheduling, and connection facilitation) into a single integrated call button system. By combining these functions into one unified mechanism, the system achieves high operational efficiency without proportionally increasing complexity. The call button serves as a multi-functional interface that handles all these operations through a single point of interaction.
4Area of stationary object
If call buttons are distributed through diverse media channels, then reach and connectivity are improved, but tracking and management difficulty increase
Solution Approach 1:
The system implements feedback mechanisms that automatically track and report on call button distribution and usage across diverse media channels. The call button system provides real-time information about where buttons are distributed, how they are being used, and their performance metrics. This feedback capability enables effective tracking and management while maintaining wide distribution reach.
Data Source
AI summary
Methods and apparatuses to facilitate searches for information to request for real time communication connections. In one embodiment, a method includes: receiving a request, via a communication reference embedded in a web page and storing data to associate the communication reference with the web page based on the request. The communication reference is assigned to represent contact information of a callee. In one embodiment, a search is performed using the stored data that associates the communication reference with the web page; and web pages in the search result are ranked based at least in part upon the usage of the communication reference embedded in the corresponding web page.