Call Processing Bypassing Default Prompts for Priority Connections
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Solution Overview
Problem
Conventional call processing systems face delays and inefficiencies, particularly in emergency situations, due to default and customized rules that can hinder the completion of priority calls, leading to dropped calls and the need for re-dialing.
Innovation Solution
A call processing system that includes a call identifier, active call controller, and notification controller, allowing callers to bypass default prompts, maintain active calls, and generate notifications, enabling direct connection to the intended party without disconnection, even in emergency situations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If default system rules and customized rules for call handling are applied, then call routing and management are standardized, but callers experience delays and obstacles in completing priority calls
Solution Approach 1:
The patent extracts the call handling process from the standard rule-based system by introducing a bypass mechanism. When a caller indicates emergency or priority status, the system removes the call from the normal rule-processing queue and directs it through an expedited path that bypasses default prompts and customized handling rules, thereby eliminating delays while maintaining standardization for non-priority calls
Solution Approach 2:
The system dynamically adjusts call handling based on real-time conditions. The call processing mechanism transitions from a static rule-based approach to a dynamic system that can adapt its behavior based on call priority indicators. High-priority calls receive dynamic routing that bypasses standard procedures, while normal calls continue through the standardized process, optimizing overall system productivity
2Reliability
If callers must respond to prompts for call handling and routing, then system rules are followed, but call completion is delayed
Solution Approach 1:
The system performs preliminary identification of emergency or priority calls before the caller needs to respond to prompts. By detecting priority indicators upfront, the system pre-determines the appropriate routing path and bypasses the need for callers to navigate through prompt-response sequences, thereby maintaining routing accuracy while significantly improving ease of operation for priority calls
3Productivity
If incomplete calls are dropped by the calling system, then system resources are freed, but callers must re-dial causing additional delays
Solution Approach 1:
The patent implements a call holding mechanism that maintains the call in an active state even when the called party is unavailable. Instead of dropping the call and requiring re-dialing, the system preserves the call context and automatically attempts reconnection or notifies the called party, thereby maintaining continuity of the useful action (call completion) while managing system resources efficiently through intelligent retry logic
4Adaptability or versatility
If default prompts are presented to callers, then standard call handling procedures are enforced, but priority calls experience unnecessary delays
Solution Approach 1:
The system applies different handling qualities to different calls based on their priority classification. Priority calls receive a specialized local treatment that bypasses default prompts, while non-priority calls continue to receive standard prompt-based handling. This localized differentiation maintains the adaptability and versatility of the overall system while significantly improving productivity for priority calls
Data Source
AI summary
Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to processing active calls and stored calls in a communication network for packetized and/or synchronous communications, and to generating notifications relating to active calls and stored calls. Other embodiments relate to creating and implementing bypass rules that allow a party to bypass a set of default prompts to a the party's communication device while enabling the caller device to access functions of a call processing system.