Call Centre Intelligent Home Control System
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Solution Overview
Problem
Current intelligent household systems require subscribers to install application programs on fixed or portable devices, making remote control cumbersome and costly, limiting their widespread adoption.
Innovation Solution
An intelligent household system based on a call centre that eliminates the need for subscriber-side installations by using a call centre to monitor and control household devices through a subscriber registration component, call centre, and home terminal, allowing for voice/video navigation menus and various access methods like GPRS, 3G, and Internet of Things.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If subscribers install application programs on fixed or portable devices to access the intelligent household system, then remote control functionality is achieved, but the use threshold increases and costs increase
Solution Approach 1:
The patent extracts the control interface from the subscriber's device and relocates it to the call centre's intelligent terminal. The terminal displays operation interfaces and receives control instructions, which are then transmitted to household devices. This eliminates the need for subscribers to install and operate complex application programs on their own devices.
Solution Approach 2:
The patent introduces a call centre with an intelligent terminal as an intermediary between subscribers and the intelligent household system. The terminal acts as a mediator that displays operation interfaces, collects control instructions from subscribers via traditional communication channels, and transmits these instructions to the target household devices, simplifying the subscriber's interaction.
2Adaptability or versatility
If traditional web and intelligent terminal combined with home gateway mode is used, then intelligent household control is achieved, but application program installation is required on subscriber devices
Solution Approach 1:
The patent makes the call centre's intelligent terminal a universal access point that can control multiple different household devices (air conditioners, water heaters, televisions, etc.) from various manufacturers. The terminal displays operation interfaces adapted to different device types and transmits corresponding control instructions, eliminating the need for device-specific application programs on subscriber devices.
Solution Approach 2:
The system leverages the existing call centre infrastructure and its intelligent terminal to provide household control services. The call centre's terminal independently handles interface display, instruction collection, and command transmission without requiring additional software installations on subscriber devices, utilizing existing resources to reduce deployment costs.
Data Source
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AI summary
An intelligent household system based on a call centre and an implementation method are disclosed. The intelligent household system comprises: a subscriber registration component which is configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number; a call centre which is configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal; and the home terminal which is configured to execute the received subscriber operation command. The intelligent household system based on the call centre and the implementation method provided in the present invention essentially have no requirements for a subscriber side, monitor an intelligent household device based on a call centre, and reduce the use threshold of subscribers.