Mobile Call Content Preloading for Credible Caller Identification
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Mobile device users frequently receive unwanted calls from unknown or undesired sources, lacking effective tools to identify the credibility of callers in real-time, leading to high rates of unanswered business calls.
Innovation Solution
A system and method that involves identifying calls destined for mobile devices, accessing a call content API, assigning an IP address and user identifier, forwarding enterprise account profile data, establishing a communication channel, and routing calls with pre-loaded call content data to enhance caller identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If caller ID or other data services are used to display caller information, then the user can identify the caller source, but the user still lacks sufficient information to determine caller credibility and distinguish spam/scam calls
Solution Approach 1:
The system performs preliminary actions by pre-loading call content data (company logo, name, address, website, social media links, etc.) onto the mobile device before the actual call occurs. This allows the device to quickly retrieve and display credible caller information during the call setup phase, enabling users to verify caller legitimacy without adding complex real-time analysis systems.
Solution Approach 2:
The patent introduces an intermediary mechanism (call content API and content delivery system) that acts as a mediator between the caller and the called party. This intermediary pre-delivers verified caller information and credentials to the mobile device, allowing users to assess caller credibility without directly interacting with potentially fraudulent callers.
2Reliability
If additional content is shared to demonstrate caller credibility, then users can make informed decisions about answering calls, but the call setup process becomes more complex and time-consuming
Solution Approach 1:
The system performs all credibility verification actions in advance by pre-loading call content data onto the mobile device before the call occurs. This includes retrieving company information, logos, website links, and social media credentials, so that when the call is initiated, this information is immediately available for display without adding setup delays.
Solution Approach 2:
The patent implements local quality by storing verified caller content data locally on the user's mobile device rather than requiring real-time network queries during call setup. This allows instant retrieval and display of caller credentials, maintaining fast call setup times while providing comprehensive credibility verification information.
3Ease of operation
If real-time caller identification tools are implemented, then users can quickly decide whether to answer calls, but such tools are currently limited and insufficient for distinguishing spam and scam calls
Solution Approach 1:
The system implements a universal call content delivery mechanism that can handle multiple types of caller verification information (company profiles, logos, websites, social media links, customer reviews) through a single API interface. This multi-functional approach provides comprehensive spam and scam detection capabilities without requiring multiple separate tools or systems.
Solution Approach 2:
The patent incorporates feedback mechanisms where user interactions with calls (answering, blocking, reporting) provide data that improves the call content delivery system's ability to identify and verify legitimate callers versus spam/scam callers over time, enhancing the reliability of real-time caller identification.
Data Source
AI summary
One example method of operation may include receiving from a remote source a list with a number of telephone numbers at a mobile device, receiving a call from a caller device at the mobile device, determining one of the telephone numbers in the list is paired with a telephone number of the call, and loading one or more enhanced content items assigned to the list on the mobile device.