Mobile Call Content Preloading for Caller Credibility Verification
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Solution Overview
Problem
Mobile device users face challenges in identifying and managing unwanted calls, particularly spam and scam calls, as existing technologies lack effective real-time tools to determine the credibility of incoming calls, leading to a high percentage of unanswered business calls.
Innovation Solution
A method and system that utilize a content delivery network to assign IP addresses and user identifiers to mobile devices, allowing for pre-loading of call content data from enterprise accounts, establishing secure communication channels, and routing calls through a content delivery device to provide enhanced call management and authentication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If caller ID or basic data services are used to display call sources, then users can identify some call information, but users cannot determine the credibility of unknown or spoofed numbers, leading to high rates of unanswered business calls
Solution Approach 1:
The system performs preliminary actions by assigning IP addresses and user identifiers to mobile device telephone numbers before calls are made. Call content data is pre-loaded onto mobile devices in advance, enabling users to verify caller credibility before answering, thus improving the call answer rate by reducing uncertainty about call legitimacy
Solution Approach 2:
A content delivery device acts as an intermediary between the calling system and mobile devices. This intermediary assigns IP addresses, delivers call content data, and establishes communication channels, providing users with additional credibility information that bridges the gap between basic caller ID and trustworthy call verification
2Reliability
If additional content is shared to demonstrate caller credibility, then users can make more informed decisions about answering calls, but the system complexity increases requiring IP address assignment, content delivery, and communication channel establishment
Solution Approach 1:
The content delivery device performs multiple functions within a single system component: it assigns IP addresses to mobile devices, delivers call content data, establishes communication channels, and manages call routing. This multi-functionality reduces overall system complexity while providing comprehensive call credibility verification
Solution Approach 2:
Mobile devices automatically receive and store call content data without requiring manual user configuration. The system self-manages IP address assignment, content delivery, and communication channel establishment, reducing the operational complexity for users while maintaining high reliability in call verification
Data Source
AI summary
One example method of operation may include one or more of identifying a calling device number of a calling device, matching the calling device number with one or more of a plurality of enhanced call content profiles, selecting, based on a call identifier, one of the enhanced call content profiles comprising enhanced call content intended for one or more call recipient device numbers, and forwarding the enhanced call content associated with the selected enhanced call content profile to one of the call recipient devices.