Communication App Content Curation for Call Engagement
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current systems fail to adequately notify users of incoming calls on computer displays, as they often lack graphical identification of the caller and fail to engage users effectively, typically showing only phone numbers or names without context.
Innovation Solution
A computer-based communication application that identifies electronic records of events between users and retrieves content specific to those records, displaying images and other media related to the subject matter of the call to provide personalized and engaging notifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional call notification systems display only phone numbers or names, then the system complexity remains low, but the user engagement and caller recognition are insufficient
Solution Approach 1:
The system performs preliminary actions by analyzing electronic records (emails, calendar events, documents) between callers before the call occurs. This pre-analysis enables the system to identify relevant content and relationships, which are then displayed during the call notification, enhancing user engagement without adding complexity during the actual call handling
Solution Approach 2:
The patent introduces an intermediary content delivery system that acts as a mediator between the traditional call notification and the user. This intermediary layer retrieves and displays relevant content from electronic records, bridging the gap between simple notification systems and complex data analysis, thereby improving engagement while managing system complexity
2Loss of information
If the system displays customized content specific to call subject matter, then user recognition and engagement improve, but the time required to retrieve and display relevant content increases
Solution Approach 1:
The system performs preliminary analysis of electronic records and identifies relevant content before the call notification is displayed. By pre-processing and pre-identifying relevant content from emails, calendar events, and documents, the system minimizes the time required at call notification while ensuring comprehensive context information is available
Solution Approach 2:
The patent replaces traditional mechanical search and retrieval methods with automated electronic analysis of digital records. The system uses computer-based analysis to quickly scan and identify relevant content from electronic emails, calendar events, and documents, significantly reducing retrieval time compared to manual or traditional methods
3Measurement precision
If the system analyzes multiple attributes of electronic records to determine call subject matter, then the accuracy of subject identification improves, but the computational complexity and processing time increase
Solution Approach 1:
The system segments the analysis process into distinct components: analyzing different attributes of electronic records (emails, calendar events, documents) separately, then integrating the results. This segmentation allows the system to handle complex multi-attribute analysis by breaking it down into manageable parts, improving identification accuracy while managing system complexity
Solution Approach 2:
The patent creates a universal analysis system that handles multiple types of electronic records (emails, calendar events, documents) using a unified approach. This multi-functional system can analyze different record types through common attributes, reducing overall system complexity while maintaining high identification accuracy across diverse data sources
Data Source
AI summary
Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call.