Call Content Delivery System for Caller Credibility Assessment

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Solution Overview

Problem

Mobile device users frequently receive unwanted calls from unknown or undesired sources, making it difficult to identify whether a call is spam or legitimate in real-time, leading to many unanswered business calls.

Innovation Solution

A method and system that involve identifying calls from enterprise devices destined for mobile devices, accessing a call content API to deliver call content, assigning IP addresses and user identifiers, forwarding call content data, establishing communication channels, and confirming receipt of call content before routing the call to the mobile device.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If caller ID or basic data services are used to display call sources, then users can identify some call information, but users cannot determine caller credibility or distinguish spam from legitimate calls in real-time

Engineering Contradiction:

Improvecaller credibility informationVSAvoidcall identification system complexity

Core Design Contradiction:

Loss of informationVSDevice complexity

Solution Approach 1:

The system performs preliminary actions by establishing communication channels and delivering call content data to the mobile device before the actual call connects. This allows the user to review company information, logos, and other credibility indicators in advance, making an informed decision about whether to answer the call without requiring complex real-time analysis during the call itself.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent introduces an intermediary system comprising a content delivery device and communication channel that sits between the enterprise device and the mobile device. This intermediary delivers call content data (company information, logos, etc.) ahead of the call, enabling users to assess caller credibility without adding complexity to the basic call interface or requiring the mobile device to perform complex real-time analysis.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Productivity

If users answer all calls without filtering, then no calls are missed, but users waste time answering spam and scam calls

Engineering Contradiction:

Improvecall handling efficiencyVSAvoidtime spent on unwanted calls

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system delivers call content data including company information and logos to the mobile device before the call connects. Users can review this information in advance and make an informed decision about whether to answer, thereby avoiding wasting time on spam or scam calls while ensuring legitimate business calls are not missed.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system provides feedback to the user by delivering call content data (company information, logos, etc.) before the call connects. This feedback loop enables users to make informed decisions about whether to answer based on the credibility information received, improving call handling efficiency by filtering out unwanted calls before they consume user time.

Inventive Principle:

Principle #23Feedback

3Reliability

If call content data is delivered before calls, then users can make informed decisions about answering, but additional system infrastructure is required

Engineering Contradiction:

Improvecall identification accuracyVSAvoidsystem infrastructure complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The communication channel serves multiple functions: it establishes the voice call connection and simultaneously delivers call content data (company information, logos, etc.) to the mobile device. This multi-functionality approach allows the system to provide enhanced call identification without requiring separate dedicated infrastructure for each function, thereby improving reliability without proportionally increasing system complexity.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS20250193313A1Multiple caller numbers assigned to multiple called devices

Publication Date: 2025.06.12 FIRST ORION CORP

AI summary

One example method of operation may include identifying a number of profiles including respective recipient telephone numbers identified to be called within a period of time, forwarding a list of caller telephone numbers assigned to a caller entity to each of a number of mobile devices associated with the profiles, and placing calls to the respective mobile devices within the period of time, and the calls originate from a group of the caller telephone numbers included in the list.