Mobile Call Content Pre-loading for Spam Identification
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Solution Overview
Problem
Mobile device users face challenges in identifying and managing unwanted calls, particularly spam and scam calls, as existing technologies lack effective tools for real-time credibility assessment and content delivery to inform decision-making.
Innovation Solution
A method and system that utilize a content delivery network to assign IP addresses and user identifiers to mobile devices, forward call content data from enterprise accounts, establish communication channels, and route calls, enabling secure and informative call management by pre-loading call content on mobile devices before calls are answered.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If caller ID or basic data services are used to display call sources, then users can identify some call information, but users cannot obtain sufficient credibility assessment to distinguish spam/scam calls from legitimate calls
Solution Approach 1:
The system pre-loads call content data (company information, logos, product catalogs, promotional materials) onto the mobile device before the actual call occurs. This preliminary action enables the device to display comprehensive credibility information during the call without requiring complex real-time data retrieval, thus resolving the contradiction between information completeness and system complexity.
Solution Approach 2:
The patent introduces an intermediary content delivery mechanism where call content data is delivered through a content delivery network or pre-loaded via application programming interfaces. This intermediary system handles the complexity of data management separately from the mobile device, allowing the device to focus on displaying information and managing calls without bearing the full system complexity burden.
2Reliability
If comprehensive call content data is delivered to mobile devices before calls, then users gain better caller identification and credibility assessment, but the system requires complex infrastructure including content delivery networks and API integration
Solution Approach 1:
The mobile device is equipped with a call management application that autonomously handles the display and management of pre-loaded call content data. The device self-serves by automatically retrieving, storing, and displaying company information, logos, and other credibility indicators without requiring complex user configuration or manual intervention, thereby improving reliability while minimizing the perceived complexity for users.
Solution Approach 2:
By pre-loading all necessary call content data onto the mobile device before calls occur, the system eliminates the need for complex real-time data delivery infrastructure during actual call operations. The preliminary data loading phase handles the infrastructure complexity, while the call execution phase benefits from simplified, self-contained data access, thus improving reliability without requiring complex infrastructure to be active during calls.
3Ease of operation
If call content is pre-loaded on mobile devices before calls, then users can make informed decisions about answering calls, but this requires additional data transmission and processing time
Solution Approach 1:
The system performs the time-consuming data transmission and processing action in advance, before the actual call occurs. Call content data including company information, logos, and promotional materials is pre-loaded onto the mobile device during a separate preliminary phase. This eliminates the need for real-time data delivery during calls, making the actual call interaction immediate and efficient while still providing comprehensive information for informed decision-making.
Solution Approach 2:
The call content data delivery is implemented as a periodic or scheduled action rather than a real-time process. The system periodically updates and refreshes the pre-loaded content on mobile devices during designated maintenance windows or before anticipated call periods. This periodic approach separates the time-intensive data delivery from the time-sensitive call interaction, allowing users to make immediate informed decisions during calls while the system handles data updates during non-critical periods.
Data Source
AI summary
One example method of operation may include one or more of receiving call content at a mobile device, responsive to receiving the call content, adding a contact identifier to a contact list of the mobile device, receiving a call from a calling device at the mobile device, pairing the calling device with the contact identifier, and displaying the call content and the contact identifier during the call.