Call Control Rules for Switching Voice Calls to Hyperlink Sessions
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Solution Overview
Problem
Telephonic communication channels are disconnected from internet-based channels, limiting the opportunity to initiate alternative communication methods, especially for devices with varying connectivity, and lack visual or textual data exchange capabilities.
Innovation Solution
Implement computing systems that determine a device's capability for alternative communication channels and transmit hyperlinks via non-internet-based channels to initiate these channels based on rules such as time or caller identity, enabling cross-linking between telephonic and internet-based communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If telephonic communication channels are used, then voice calls can be established, but alternative communication methods cannot be initiated and visual or textual data exchange is limited
Solution Approach 1:
The patent uses SMS messages as an intermediary carrier to transmit hyperlinks that bridge telephonic and internet-based communication channels. When a voice call is suspended, an SMS containing a hyperlink is sent to the caller's mobile device, enabling transition to alternative communication methods while preserving the connection context.
Solution Approach 2:
The patent adds a new dimension to telephonic communication by integrating internet-based communication channels through hyperlinks transmitted via SMS. This allows the system to transition from purely voice-based communication to multi-channel communication including visual and textual data exchange.
2Adaptability or versatility
If call control rules are implemented to redirect communications, then alternative communication sessions can be initiated, but the system complexity increases
Solution Approach 1:
The patent pre-configures call control rules with associated communication session identifiers before calls are made. These rules are stored in a database and automatically matched against incoming calls based on phone numbers, enabling flexible call redirection without real-time complex decision-making logic.
Solution Approach 2:
The system automatically matches incoming phone numbers with predefined call control rules and initiates appropriate communication sessions without requiring manual intervention. The database autonomously retrieves relevant rules and session identifiers based on the called phone number.
3Productivity
If voice calls are suspended for alternative communication sessions, then communication efficiency can be improved, but call connection time increases
Solution Approach 1:
The patent implements a periodic approach where voice calls are temporarily suspended at specific intervals to allow alternative communication sessions to be initiated. This periodic interruption enables the system to switch between communication modes, ultimately improving overall communication efficiency by using the most appropriate channel for each interaction phase.
Data Source
AI summary
Computer program products, methods, systems, apparatus, and computing entities are provided for call control. Upon receipt of a voice call initiated by a mobile device, one or more call control rules associated with the phone number through which the voice call was received is determined, and responsive to identifying the one or more call control rules, an alternative communication session is initiated with the mobile device by transmitting a message to the mobile device including a hyperlink to initiate the alternative communication session. The voice call is then suspended and then later terminated upon determining that a user of the mobile device selects the hyperlink to initiate the alternative communication session.