Call Diversion System Bypassing Called Party for Voicemail
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing call diversion systems rely heavily on the called party's control, leading to cumbersome interactions for voicemail and fax deposit, as callers must wait for the called party to not answer before diverting calls to voicemail or fax services, undermining the value of these features.
Innovation Solution
A call diversion system that enables callers to bypass the called party by making two parallel calls, using the Call Forward Busy function to divert calls directly to a voicemail or fax deposit service, allowing immediate connection to a call completion system without the called party's intervention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If Call Forward No Answer or Call Forward Busy features are used to divert calls to voicemail or fax services, then call completion is ensured, but the caller must wait for the called party to not answer or be busy, resulting in loss of time and cumbersome interaction
Solution Approach 1:
The system performs preliminary actions by first placing a call to the called party's number to establish line status before the actual caller connects. This preliminary call determines whether the line is busy or answered, allowing the system to proactively route the caller directly to voicemail or fax services without requiring the caller to wait for traditional call forwarding conditions to be met.
Solution Approach 2:
An intermediary call completion service is introduced between the caller and the called party's telephone system. This service acts as a mediator that receives the caller's request, independently assesses line status through preliminary calls, and directly connects the caller to appropriate call completion services (voicemail, fax deposit) without requiring the called party's telephone system to process traditional call forwarding logic.
2Ease of operation
If traditional call diversion systems require the called party to control whether calls are diverted, then the called party maintains control over their telephone line, but the interaction becomes cumbersome and the value of voicemail and fax features is undermined
Solution Approach 1:
The system enables self-service by allowing callers to independently initiate call diversion to voicemail or fax services without requiring the called party's participation or control. The automated call completion service independently manages the diversion process, making the system serve the caller's needs directly rather than requiring interaction with or control by the called party.
Solution Approach 2:
The control mechanism for call diversion is extracted from the called party's telephone system and relocated to an independent automated call completion service. This extraction removes the complexity of traditional call forwarding control from the called party's system while providing streamlined, direct access to call completion services for callers.
3Adaptability or versatility
If fax deposit functionality is associated with the customer's main voice number, then a single number provides both voice and fax services, but the depositor must call the customer and ask them to not answer, creating clumsy interaction
Solution Approach 1:
An automated call completion service acts as an intermediary that receives fax deposit calls directed to the customer's main number, independently determines line status through preliminary calls, and routes fax deposits directly to the appropriate fax service. This intermediary eliminates the need for fax depositors to interact with the customer to coordinate answer status, while preserving the versatility of using a single number for both voice and fax services.
Data Source
AI summary
A calling party is connected to a system of a called party without the calling party reaching the called party. A call diversion is triggered when a request to access a call diversion application is received. In response to receiving the request, the call diversion application at the direct-to-diverted call completion service server initiates a first call and a second call to a called party. The call diversion application detects when the second call is connected to a call completion system. In response to detecting when the second call is connected to a call completion system, the first call is terminated.