Intelligent Call Feature Notification and Redirection System
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Solution Overview
Problem
Users are often unaware when call features, such as call forwarding, are activated by others, leading to poor user experience, unintended call loops, and privacy invasions, as they are not notified of feature activations affecting them.
Innovation Solution
Implementing a system that notifies users when call features are activated affecting them, allowing users to accept or reject these features, and providing options for call redirection based on caller ID, time, and other configurable parameters, with the ability to specify different destinations for different callers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If call forwarding is activated without notification to the target user, then the system operates automatically and efficiently, but the target user experiences poor user experience and may unintentionally create call loops
Solution Approach 1:
The system implements a notification mechanism that provides feedback to the target user when call forwarding is activated. The notification includes details about the forwarding activation, and the user can respond by accepting or rejecting the forwarding, thereby completing a feedback loop that resolves the contradiction between automatic operation and user awareness.
2Device complexity
If call forwarding is activated without notification, then the system maintains simplicity, but the target user may inadvertently create call loops with the source user
Solution Approach 1:
The system performs a preliminary check before activating call forwarding by notifying the target user in advance. The user's acceptance or rejection is obtained beforehand, preventing potential call loops before they can occur. This preliminary action maintains system simplicity while enhancing reliability.
3Object-affected harmful factors
If users are notified of call feature activations affecting them, then user privacy and control are enhanced, but the system complexity and notification overhead increase
Solution Approach 1:
The system introduces a notification intermediary that mediates between the call forwarding activation and the target user. This intermediary component manages the notification process, user responses, and forwarding activation in a structured way, protecting user privacy while avoiding excessive system complexity through modular design.
4Adaptability or versatility
If intelligent redirection with multiple destinations is implemented, then call routing flexibility is improved, but the system complexity and configuration requirements increase
Solution Approach 1:
The intelligent redirection system is segmented into multiple independent destination components, each handling a specific routing destination. This segmentation allows the system to manage multiple destinations flexibly while keeping each component relatively simple, reducing overall system complexity through modular architecture.
Data Source
AI summary
Systems and methods disclosed herein provide intelligent redirection and notification of feature activation. Intelligent redirection includes user configurable rules/conditions for specifying destinations for call redirection. Intelligent redirection may also include notifying the caller of the redirection (including redirection options) and a new destination for the call. Intelligent notification of feature activation includes determining users affected by a feature activation (e.g., target user(s)) and notifying the target user(s) of when the call feature is activated. The intelligent feature notification may also include allowing the target user(s) to accept/reject the activation of the call feature. The intelligent feature notification may further include allowing a user to querying for information related to any call features activated by or on them. In some embodiments, the intelligent feature notification includes receiving an instruction to deactivate the call feature; notifying the target user of the deactivation of the call feature; and deactivating the call feature.