Conditional Call Forwarding Using Caller Credibility Attributes
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Solution Overview
Problem
Mobile device users face challenges in identifying the credibility of incoming calls, with limited tools to distinguish between reputable and spam or scam callers in real-time, leading to a high rate of unanswered business calls.
Innovation Solution
A method and apparatus that utilize communication processing devices to identify caller attributes, retrieve routing conditions from user profiles, and determine whether to route calls to the intended device or an automated management device based on these attributes and conditions, enabling features like call termination, notification, and customized call handling.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If caller identification services are provided to display source numbers and basic information, then users can identify some spam or scam calls, but additional information is needed to demonstrate caller credibility for unknown or unmatched numbers
Solution Approach 1:
The patent segments caller identification into multiple hierarchical levels: basic carrier identification, account-level identification, and device-level identification. Each segment provides progressively more specific credibility information, allowing the system to display appropriate levels of detail based on what is available and needed to verify caller authenticity.
Solution Approach 2:
The patent adds a new dimension to caller identification by incorporating account information and device information separately from traditional number-based identification. This creates a multi-dimensional identification framework that displays carrier, account, and device attributes simultaneously, providing comprehensive credibility verification beyond simple number matching.
2Reliability
If advanced caller verification strategies are implemented to identify reputable callers, then call credibility assessment improves, but system complexity and processing requirements increase
Solution Approach 1:
The patent performs preliminary identification and display of caller information (carrier, account, device) before the call is answered. The communication processing device pre-processes and presents multiple layers of identification data to the called device, allowing users to assess credibility in advance without adding complexity to the actual call handling process.
Solution Approach 2:
The patent introduces a communication processing device as an intermediary between the calling and called devices. This intermediary handles the complex tasks of gathering, organizing, and presenting multi-layered identification information, shielding users from system complexity while providing comprehensive credibility assessment capabilities.
3Ease of operation
If all incoming calls are routed directly to recipient devices, then call handling is simple and fast, but users cannot make informed decisions about answering spam or scam calls
Solution Approach 1:
The patent performs preliminary display of comprehensive caller identification information (carrier, account, device) to the called device before the call is answered. This allows users to make informed decisions about whether to answer based on pre-presentation of credibility indicators, while the system maintains simple automatic routing for calls that pass the initial information filter.
Solution Approach 2:
The patent provides excessive information about the caller (carrier identification, account information, device information) beyond what traditional caller ID provides. This partial display of multiple information layers gives users more than enough data to make informed decisions, while the system maintains simple routing operations for calls that don't require further intervention.
Data Source
AI summary
One example method of operation may include one or more of identifying an incoming communication via a communication processing device, identifying communication source attributes associated with a communication source of the incoming communication, retrieving one or more communication routing conditions from a communication recipient profile associated with an intended recipient device identified by the incoming communication, and determining whether to route the incoming communication to the intended recipient device or an automated communication management device based on the communication source attributes and the one or more communication routing conditions.