Call Handler System for Toll-Free Service Revenue
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Solution Overview
Problem
Current systems for providing content and value-added services in telecommunication networks incur financial tolls on users and do not adequately consider the revenue interests of telecom operators, limiting their willingness to host such services, while also lacking in security and reliability.
Innovation Solution
A system and method that utilizes a call handler with a call landing module, call action module, look up module, and forwarding module to capture and process incoming calls dialed to a predetermined service number, enabling service providers to derive monetary benefits by delivering content or performing tasks without charging users, while ensuring security and reliability through verification and customization based on Calling Line Identity and International Mobile Equipment Identity.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If toll-free services are provided to users, then user accessibility and service popularity improve, but telecom operators lose monetary incentive and revenue
Solution Approach 1:
The patent introduces a service provider as an intermediary between the telecom operator and the user. The service provider hosts the value-added services and pays the telecom operator for using their network infrastructure. This mediator absorbs the cost of providing toll-free services to users while compensating the operator, thus maintaining both user accessibility and operator revenue.
Solution Approach 2:
The patent changes the billing parameter from direct user charging to service provider charging. Instead of deducting service charges from user accounts, the system allows users to access services toll-free while the service provider bears the cost. This parameter change resolves the contradiction by decoupling user accessibility from operator revenue loss.
2Loss of energy
If service charges are deducted from user accounts, then telecom operators maintain revenue, but user accessibility and service popularity decrease
Solution Approach 1:
The service provider acts as a mediator who absorbs the service cost and provides it to users free of charge. This intermediary model allows operators to maintain their network infrastructure revenue while service providers handle the service delivery and user engagement, improving accessibility without sacrificing operator revenue.
3Ease of operation
If miss calls are used for service access, then user cost is reduced to zero, but service reliability and security are compromised
Solution Approach 1:
The service provider serves as a reliable intermediary that verifies user identity and intent before providing services. This mediator ensures that even though users incur no direct cost (toll-free access), the service remains reliable and secure through proper authentication and verification processes managed by the service provider.
Data Source
AI summary
A system and method for providing content or information over a communication network having communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device, wherein the incoming call is generated by dialing a predetermined service number on the calling device. Further, the call handler includes a call action module configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number, and is configured to perform an action on the incoming call. Also, the system includes a look up module and a forwarding module configured to scan a database having information or content corresponding to a plurality of service numbers, retrieve information or content corresponding to the predetermined service number from the database, and forward the information or content to the calling device.