Call Handling Server Voicemail Redirection for Poor Coverage
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Solution Overview
Problem
Telecommunication networks often fail to provide adequate coverage in all areas, leading to poor reception and inability to receive calls or messages, with service providers hesitant to acknowledge these deficiencies.
Innovation Solution
A system and method for updating call redirection information within a telecommunications network, allowing subscribers to provide or automatically detect conditions to redirect calls to alternate numbers via a voicemail system or call handling server, integrating with subscriber databases and network components to ensure seamless communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Area of stationary object
If service providers expand telecommunication networks to provide coverage in as many areas as possible, then network coverage area is improved, but network infrastructure complexity and cost increase
Solution Approach 1:
The patent introduces a call handling server as an intermediary component that mediates between the telecommunication network and subscribers in poor coverage areas. This server handles call redirection logic centrally, allowing existing network infrastructure to serve new areas without proportional increases in physical network complexity. The call handling server acts as a virtual intermediary that enables coverage extension through software-based call management rather than requiring proportional physical infrastructure expansion.
2Reliability
If service providers acknowledge and address poor network coverage areas, then service reliability is improved, but provider reputation management complexity increases
Solution Approach 1:
The system enables subscribers to self-manage their call redirection preferences through automated interactions with the call handling server. Users can configure alternate contact numbers and redirection rules without requiring provider intervention, thereby improving service reliability in poor coverage areas while automating the management process. This self-service approach reduces the administrative burden on providers and eliminates the need for complex manual reputation management procedures.
3Ease of operation
If call redirection information is updated manually via voicemail system, then ease of operation is improved, but time required for update increases
Solution Approach 1:
The system performs preliminary actions by pre-configuring call redirection rules and alternate contact information in the call handling server before coverage issues occur. When a subscriber enters a poor coverage area, the pre-established redirection rules are automatically activated, eliminating the need for real-time manual updates. This preliminary configuration approach maintains ease of operation while dramatically reducing the time required for call redirection updates.
4Productivity
If automatic detection of call redirection conditions is implemented, then productivity is improved, but system complexity increases
Solution Approach 1:
The call handling server is designed with multi-functionality, serving both as a voicemail system and as an automatic call redirection management platform. By consolidating multiple functions into a single universal system, the patent achieves automatic detection and handling of call redirection conditions without proportionally increasing overall system complexity. The same infrastructure that handles voicemail also manages call redirection, improving productivity while avoiding duplicate systems.
Data Source
AI summary
A system and method for updating call redirection information and other communication redirection information. The system is integrated with and accessed by a subscriber via a voicemail system or call handling server. The system may present one or more options to a subscriber to provide call redirection information. The subscriber may provide call redirection information, such as an alternate number, via an interactive voice response (IVR) component of the voicemail system or call handling server. The subscriber may also access the system and provide call redirection information via a voicemail system or call handling server web interface, a user-selectable menu on the subscriber's telecommunications device, and so on. The system communicates with other components in a telecommunication network to provide the call redirection information and enable calls to a telecommunications device to be appropriately redirected or deflected.