Call Interface Historical Information Display
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Solution Overview
Problem
Users face inconvenience in accessing and viewing call remark information as it is randomly stored in a note application, making it difficult to associate with the corresponding call content and requiring switching between applications.
Innovation Solution
A call processing method that monitors a call request, acquires the identification of a second terminal, retrieves historical call information, and displays it on the current call interface, allowing users to view and manage call records efficiently without needing to switch applications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If call remark information is stored in a note application, then the information can be recorded, but the user needs to switch applications to view it which is inconvenient
Solution Approach 1:
The patent merges the call interface and note-taking functionality into a single integrated interface. The call remark information is displayed directly on the call interface alongside call details, eliminating the need to switch to a separate note application. This combining of functions allows users to view and manage both call information and remarks in one place, resolving the contradiction between information recording capability and viewing convenience.
2Device complexity
If call remark information is stored without association, then storage is simple, but the user cannot know which terminal the information corresponds to
Solution Approach 1:
The call interface serves multiple functions: displaying call details, showing historical call information, and presenting associated remark information. By making the interface universal and multi-functional, the system maintains simple storage mechanisms while ensuring that remark information is always displayed in context with the corresponding call details and terminal identification, preventing loss of contextual information.
3Ease of operation
If historical call information is not displayed on call interface, then interface remains simple, but user cannot easily recall previous call contents
Solution Approach 1:
The system performs preliminary action by pre-fetching and displaying historical call information related to the current call on the call interface before the user needs to recall it. This allows users to immediately see previous call contents and remarks without additional navigation or data retrieval steps, improving ease of operation while managing interface complexity through organized information presentation.
Data Source
AI summary
A call processing method, applied in a first terminal, includes: when a call request associated with a second terminal is monitored, acquiring an identification of the second terminal; acquiring historical call information corresponding to the identification of the second terminal; and displaying the historical call information on a current call interface of the call request.