Call Management Resource Voice Control Cable Network
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Solution Overview
Problem
Conventional phone systems lack advanced control capabilities for subscribers in cable network environments, requiring lengthy phone numbers and human intervention for call management, and do not efficiently allow voice-based control of devices or access to information services.
Innovation Solution
A call management resource that receives input from a subscriber's phone device, converts it into packetized control messages, and executes operations in the cable network environment, enabling voice-based control of devices and access to information services through a shortened hotline sequence and automatic connection to an interactive management system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If conventional phone systems are used for call management, then standard phone numbers can be used, but the system lacks advanced control capabilities and requires human intervention
Solution Approach 1:
The patent introduces a call management resource as an intermediary system between the subscriber's phone device and the cable network environment. This resource receives control input from the phone, converts it into packetized control messages, and executes operations in the cable network, thereby enabling automated call management without requiring direct complex interactions between the phone and network devices
Solution Approach 2:
The patent replaces the mechanical/manual call management process with an automated electronic system. Instead of human operators manually managing calls, the system uses voice-activated control input converted into digital packetized messages that automatically execute operations in the cable network environment
2Productivity
If human phone operators redirect calls, then call management can be performed, but the process requires human intervention and is not efficient
Solution Approach 1:
The call management resource enables subscribers to perform call management operations themselves through voice commands without requiring human operator intervention. The system automatically processes control input, converts it to packetized messages, and executes operations, making the system self-service oriented and significantly improving productivity
3Loss of time
If standard ten digit phone numbers are used, then unique identification is achieved, but the number length increases and access becomes less efficient
Solution Approach 1:
The patent segments the phone number into two parts: a shortened hotline sequence (fewer than seven digits) that identifies the call management resource, and a separate subscriber identifier. This segmentation allows for shorter, more efficient access numbers while maintaining unique identification capability through the combination of the hotline sequence and subscriber information
4Ease of operation
If voice-based control is implemented, then ease of operation improves, but the system complexity increases
Solution Approach 1:
The call management resource serves as an intermediary that handles the complexity of voice processing. It receives simple voice commands from the subscriber, converts them into appropriate control operations, and executes them in the cable network environment, thereby maintaining ease of operation while managing system complexity centrally
Data Source
AI summary
A call management resource in a cable network environment receives an incoming phone call from a cable network subscriber. Via a call connection between the call management resource and the subscriber, the call management resource receives control input from the subscriber over the call connection. The control input can be a command specifying an operation to be performed on behalf of the subscriber in the cable network environment. In accordance with the control input, the call management resource initiates execution of the operation in the cable network environment. Thus, a cable network subscriber can perform control functions in a cable network environment using a communication device.