Call Management System with Multi-Network Routing and Segmentation

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Solution Overview

Problem

Existing call processing systems lack customization options for individual callers, fail to record calls, and do not allow seamless management of communications across multiple networks, leading to inconvenience and limited features such as call forwarding and voicemail management.

Innovation Solution

A system that uses a single telephone number and an Internet portal to manage communications across PSTN, wireless, and VOIP networks through real-time protocols and SIP control signals, enabling routing to multiple destinations, call recording, and customizable features like ring tones and voicemail handling.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If prior art systems provide basic call processing features, then call routing functionality is available, but customization options for individual callers are limited

Engineering Contradiction:

Improvecustomization optionsVSAvoidsystem complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system segments call processing into multiple independent components including voice mail processing module, call routing module, notification module, and recording module. Each module handles specific functions independently, allowing customization without increasing overall system complexity. The segmentation enables flexible configuration of individual caller preferences while maintaining manageable system architecture.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The call processing system is designed as a universal platform that handles multiple functions including call routing, voice mail management, caller identification, call recording, and notification services. This multi-functional approach allows a single system to provide comprehensive customization options across different call scenarios without requiring separate specialized systems for each function.

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If call processing features are added to existing systems, then functionality is improved, but ease of operation deteriorates due to complex configuration

Engineering Contradiction:

Improvefeature setVSAvoidconfiguration simplicity

Core Design Contradiction:

Adaptability or versatilityVSEase of operation

Solution Approach 1:

The system enables end-users to configure their own call processing preferences through automated caller identification and preference matching. When a caller contacts the system, automated voice prompts guide them through setting their preferences for call routing, voice mail access, and notification methods without requiring manual configuration by system administrators or complex setup procedures.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system performs preliminary configuration by automatically identifying callers and retrieving their preferred settings from stored profiles before call processing begins. This preliminary action eliminates the need for real-time configuration decisions during calls, simplifying the user experience while maintaining extensive customization capabilities.

Inventive Principle:

Principle #10Preliminary action

3Adaptability or versatility

If multiple networks are integrated for communication management, then versatility is improved, but device complexity increases

Engineering Contradiction:

Improvenetwork integrationVSAvoidsystem architecture

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system employs gateway interfaces as intermediaries between different communication networks including PSTN, wireless networks, and IP-based networks. These gateways translate and adapt protocols between networks, allowing seamless multi-network integration without requiring the core call processing system to directly manage complex network-specific protocols and interfaces.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS9942406B2Method and apparatus for managing telephone calls

Publication Date: 2018.04.10 GOOGLE LLC

AI summary

A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.