Call Management System for Recovering Uncommunicated Speech
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Solution Overview
Problem
Current communication systems face challenges in managing voice and video calls, such as lost conversations due to call disconnections or muting, leading to uncommunicated speech and repeated information requests due to network issues or user errors, which can cause frustration and embarrassment.
Innovation Solution
A call management system that detects uncommunicated speech during call disconnections or muting and provides options to record and resend the speech as text or voice files, ensuring complete communication integrity by offering users the ability to convey missed information without requiring them to reestablish calls or remember to repeat information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Object-affected harmful factors
If a caller mutes their audio during a call, then they prevent others from hearing them, but they may forget they are muted and continue speaking, causing loss of communication integrity
Solution Approach 1:
The system provides visual feedback by displaying a mute indicator to the user, and auditory feedback by playing back their speech to them when muted. This feedback mechanism ensures the user is aware of their muted state and can intentionally choose whether to unmute or send the recorded speech.
Solution Approach 2:
The system acts as an intermediary by recording the user's speech when muted and providing options to either play it back to the user or send it to other participants. This intermediary function recovers information that would otherwise be lost due to muting.
2Adaptability or versatility
If a caller continues speaking after the other caller ends the call, then they may have additional information to convey, but the network disconnects and the speech is lost
Solution Approach 1:
The system performs preliminary action by detecting when a call has ended and automatically recording any subsequent speech from the user. This preliminary recording ensures that speech captured after disconnection is preserved and can be sent to the other participant, preventing information loss.
Solution Approach 2:
The system serves as an intermediary by capturing speech that occurs after call disconnection and facilitating its transmission to the other participant. This intermediary function bridges the gap created by network disconnection and enables continued communication.
3Reliability
If network issues cause dropped packets during a call, then communication reliability decreases, but repeating information increases call duration and frustrates users
Solution Approach 1:
The system creates a copy of the user's speech and transmits it as text or voice message after the call. This copying approach allows information to be delivered without requiring real-time transmission, thus avoiding the need for repeated calls or extended call duration while maintaining communication reliability.
Solution Approach 2:
The system substitutes the mechanical real-time communication process with an automated post-call transmission mechanism. Instead of requiring users to manually repeat information during the call, the system automatically captures and sends speech after disconnection, reducing call duration and user frustration.
4Measurement precision
If a caller has to repeat information multiple times during calls, then communication accuracy improves, but the caller becomes frustrated and meeting time is compromised
Solution Approach 1:
The system creates a permanent copy of the user's speech that can be automatically sent to participants. This eliminates the need for repetitive verbal transmissions and allows information to be delivered accurately in a single instance, improving both accuracy and efficiency.
Solution Approach 2:
The system provides self-service by automatically capturing, recording, and transmitting the user's speech without requiring manual intervention or repetition. This automated process ensures information accuracy while preserving meeting efficiency by eliminating the need for users to repeatedly convey the same information.
Data Source
AI summary
Different call managing techniques are described for both voice calls and video calls. A call management system detects that a user is on an active call. The call management system detects that the user has continued to speak when the call was disconnected, as by another user terminating the call or poor network conditions. When the call management system detects a disconnected call, it records the spoken speech into a buffer and determines which portion of the user's speech was not processed and communicated to the other user. The user whose call was terminated is provided with an option to provide the un-communicated speech to the other user. Options can include sending a text version of the un-communicated speech to the other user or sending a voice file to the other user.