Call Management System Prioritizing VIP Contacts
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Solution Overview
Problem
Users of mobile communication devices face difficulties in managing missed calls, especially when they are busy or on another call, leading to multiple missed calls from non-VIP contacts, which can be troublesome to handle.
Innovation Solution
A call management system that directs non-VIP calls to voicemail and prioritizes VIP calls, allowing users to select instant response messages, initiate IM sessions, and schedule callbacks, while ranking missed calls based on VIP status, urgency, and call history for reminders.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the user answers all incoming calls immediately, then no calls are missed, but the user cannot handle multiple simultaneous calls and becomes overwhelmed
Solution Approach 1:
The patent segments incoming calls into different priority levels (VIP contacts versus non-VIP contacts). VIP calls are prioritized for immediate answering, while non-VIP calls are redirected to voicemail. This segmentation allows the user to maintain high reliability for important calls while reducing overall workload by automatically handling less important calls through the voicemail system.
2Productivity
If the user directs all non-VIP calls to voicemail, then the user's time is preserved, but important calls from non-VIP contacts may be missed
Solution Approach 1:
The system performs preliminary classification of incoming calls before the user needs to respond. By pre-identifying VIP contacts and pre-directing non-VIP calls to voicemail, the system prepares the call handling in advance, allowing the user to focus on VIP calls without worrying about missing important non-VIP calls. The voicemail system is prepared to handle these calls appropriately.
Solution Approach 2:
The patent implements a feedback mechanism where the system monitors call patterns, user responses, and voicemail interactions. This feedback allows the system to learn from past interactions and improve its classification accuracy over time, ensuring that important non-VIP calls are not mistakenly directed to voicemail while maintaining efficient call routing.
3Reliability
If the user manually manages all missed calls, then no calls are overlooked, but the managing process becomes troublesome and time-consuming
Solution Approach 1:
The patent implements a self-service call management system that automatically tracks, categorizes, and manages missed calls without requiring manual user intervention. The system automatically identifies missed calls, categorizes them by priority, and provides intelligent reminders. This self-service approach maintains complete call tracking reliability while eliminating the troublesome manual management process that would otherwise consume the user's time.
Data Source
AI summary
A method, performed by a user device, may include detecting an incoming call; determining whether the incoming call is associated with a very important person contact; directing the incoming call to a voicemail system, when the incoming call is not associated with a very important person contact; and providing, when the incoming call is associated with the very important person contact, an instant response message to a device associated with the incoming call without answering the incoming call. The method may further include providing reminder, including a ranked callback list of missed calls, to the user at particular intervals.