Call Manager Recording Policy Anchor Selection
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Solution Overview
Problem
Current call recording systems face challenges in optimizing the selection and initialization of recording locations, particularly when combinations of gateways and phones act as anchor or trigger points, leading to limitations in recording capabilities such as phone-to-phone or gateway-to-gateway calls.
Innovation Solution
A call manager system that selects an anchor network device for call recording based on a configurable recording policy, capable of defaulting to near-end or far-end anchoring, and communicating anchoring capabilities between endpoints, ensuring that calls can be recorded regardless of the endpoint or gateway capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If a simple recording device at one endpoint is used, then the device complexity is reduced, but the recording capability is limited to specific call types
Solution Approach 1:
The system enables a single recording device to handle multiple call types (phone-to-phone, gateway-to-gateway, phone-to-gateway) by dynamically selecting between near-end and far-end anchoring modes based on the call configuration and endpoint capabilities
Solution Approach 2:
The recording system dynamically adapts its anchoring strategy (near-end or far-end) based on real-time assessment of endpoint capabilities and call type, allowing the system to optimize recording capability for each specific scenario rather than using a fixed approach
2Adaptability or versatility
If sophisticated call management systems with multiple recording locations are implemented, then the recording capability is improved, but the device complexity increases
Solution Approach 1:
The system introduces a call manager as an intermediary that automatically assesses endpoint capabilities and selects the appropriate anchoring strategy, eliminating the need for complex manual configuration while maintaining versatile recording capability across different call types
Solution Approach 2:
The recording system automatically determines the optimal anchoring approach by assessing endpoint capabilities without requiring manual intervention, allowing the system to self-configure for each call type while maintaining simplified operation for users
Data Source
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AI summary
In one embodiment, a communication is established between two endpoints. The communication session may be a video call or an audio call. The communication session may be managed by a call manager using, for example, voice over internet protocol and session initiation protocol. One of the endpoints initiates recording the communication session. The call manager facilitates recording the communication session based on a recording policy associated with the initiating endpoint. The recording policy may specify far end recording, near end recording, or a prioritized order of far and near end recording. The call manager selected an anchor network device for copying the communication session based on the recording policy.