Call Messaging System Bypassing Screening During Active Calls
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Solution Overview
Problem
Traditional call handling techniques are limited in flexibility and can be disruptive, especially when a callee is already connected to another caller, and voicemail screening introduces time delays and one-way communication.
Innovation Solution
A call messaging system that includes a call identifier, filtering engine, and screening engine, allowing users to configure call treatment rules, filter, screen, and dispatch calls without interrupting existing connections, using interfaces for call presentation, routing, and voicemail management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If call waiting technology is used to handle incoming calls, then the callee can communicate with multiple callers, but the communication becomes disruptive
Solution Approach 1:
The patent extracts the call screening function from the traditional call waiting interrupt mechanism. Instead of interrupting the active call to screen the incoming call, the system routes the incoming call to voicemail while the callee continues the active call uninterrupted. The screening capability is preserved through voicemail transcription and notification features that allow the callee to review and respond to the incoming caller without breaking the current call flow.
2Ease of operation
If traditional voicemail screening is used, then the callee can screen calls, but time delays are introduced and communication becomes one-way
Solution Approach 1:
The system performs preliminary actions by transcribing the incoming voicemail message to text and notifying the callee before the callee needs to respond. This allows the callee to review the message content in advance and prepare an appropriate response, eliminating the need to wait until after the caller finishes recording. The preliminary transcription and notification enable faster, more informed decision-making about how to handle the incoming call.
Solution Approach 2:
The system implements feedback by providing the callee with transcribed text of the incoming voicemail message and notifying them of new messages. This feedback loop allows the callee to review the message content, understand the caller's needs, and respond appropriately through various channels (return call, text message, or other communication methods). The feedback mechanism transforms the traditional one-way voicemail system into an interactive communication flow.
3Productivity
If conventional call handling rules are applied, then calls are routed according to predetermined options, but the rules are relatively rigid
Solution Approach 1:
The patent implements dynamic call handling by allowing the callee to choose from multiple response options based on the specific situation and message content. Instead of rigid predetermined routing rules, the system adapts to different scenarios by offering flexible response mechanisms such as returning the call, sending a text message, or other communication methods. The call handling approach dynamically adjusts based on the callee's needs and the nature of the incoming message.
Solution Approach 2:
The system provides universal call handling capabilities by supporting multiple communication channels and response methods. The same voicemail screening and notification system works across different call scenarios and can trigger various types of responses (voice calls, text messages, email notifications). This multi-functional approach allows a single system to handle diverse call situations with appropriate flexibility rather than requiring separate rigid routing rules for each scenario.
Data Source
AI summary
A call messaging system includes a database comprising a call screening rule for a callee and a call screening engine configured to determine whether a bypass condition exists for an incoming call to the callee, and to bypass the call screening rule for the incoming call, if the bypass condition exists.