Call Processing Device Using Usage Information Analysis
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Solution Overview
Problem
Existing call processing methods intercept unidentified calls, leading to missed important calls, such as those from delivery personnel, reducing communication efficiency and failing to meet user demands.
Innovation Solution
A method that determines whether usage information on a terminal includes user transaction information or call logs associated with an unidentified call, allowing for controlled interception or not, based on specified criteria, to differentiate between desired and undesired calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If unidentified calls are intercepted to block telemarketing and fraud, then user privacy and security are improved, but important calls from delivery personnel are missed, reducing communication efficiency
Solution Approach 1:
The patent applies local quality by differentiating the treatment of unidentified calls based on their specific characteristics. Instead of uniformly intercepting all unidentified calls, the system analyzes call patterns, time of day, and user behavior to selectively allow or block calls. This enables important calls (e.g., from delivery personnel) to be permitted while blocking unwanted telemarketing and fraud calls.
Solution Approach 2:
The system performs preliminary analysis of call information before making interception decisions. By pre-establishing criteria for identifying important calls (such as delivery personnel patterns) and implementing these criteria before the actual call connection, the system can proactively allow important calls while blocking unwanted ones, thus improving communication efficiency without compromising security.
2Object-affected harmful factors
If all unidentified calls are blocked to prevent fraud, then user safety is improved, but legitimate business calls are missed, reducing service quality
Solution Approach 1:
The patent introduces an intermediary analysis mechanism that sits between the call blocking system and the user. This intermediary analyzes call patterns, identifies legitimate business call characteristics (such as repeated calls from unknown numbers which may indicate delivery personnel), and makes intelligent decisions about whether to block or allow calls. This mediator approach prevents fraud while maintaining service quality by allowing legitimate business calls to through.
3Ease of operation
If strict call interception is implemented to reduce interruptions, then user focus is improved, but important communications are lost, reducing overall communication effectiveness
Solution Approach 1:
The patent applies dynamics by making the call interception system adaptive and flexible rather than static and rigid. The system dynamically adjusts its interception criteria based on user behavior patterns, time of day, and call characteristics. This dynamic approach allows the system to maintain user focus during non-critical periods while automatically allowing important communications through, thus balancing user focus with communication effectiveness.
Data Source
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AI summary
The present invention relates to a call processing method and device. The method includes: obtaining usage information of a terminal when receiving a call request from an unidentified call; determining whether the usage information comprises usage information associated with the unidentified call; and not intercepting the unidentified call if the usage information comprises the usage information associated with the unidentified call.