Call Record Logging via Email API Integration
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Solution Overview
Problem
Current business management systems face challenges in efficiently logging and organizing call detail information from numerous telecommunication sessions, as bulk exporting of information does not effectively organize call data.
Innovation Solution
A method and system that logs call information by receiving call event data, creating a call record, and using email provider APIs to insert this information into a user's email account, organizing it based on call types such as voice, inbound, and outbound calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If bulk exporting of call information is performed, then the volume of call data can be transferred to the business management system, but the call information is not organized in a useful manner
Solution Approach 1:
The patent segments call information by creating separate call log entries for different call types (voice calls, inbound calls, outbound calls, missed calls) and organizing them into distinct categories within the email account. This segmentation transforms the bulk exported data into organized, easily navigable segments that can be accessed and managed efficiently.
Solution Approach 2:
The patent adds a new dimension to call information storage by utilizing the email account system as an additional organizational layer. Instead of relying solely on traditional call log structures, the invention maps call data onto email messages with subjects, bodies, and labels, creating a multi-dimensional organization system that improves accessibility and utility.
2Loss of information
If manual tracking and recording of call details is performed, then each call can be related to a specific account, but the process is tedious work
Solution Approach 1:
The system performs self-service by automatically receiving call event information from the service provider, creating call records, and inserting them into the user's email account without requiring manual intervention. The call event script automatically processes call data, determines call types, and organizes information, eliminating the need for employees to manually track and record call details while maintaining complete call-to-account relationships.
Solution Approach 2:
The patent introduces an intermediary system consisting of the call event script and call record generator that acts as a mediator between the service provider's call data and the business management system. This intermediary automatically processes, transforms, and organizes call information, replacing manual tracking processes while ensuring accurate association of calls with specific accounts.
3Device complexity
If call logs are exported by employee's computer and stored by business management system, then call data can be centralized, but the information is not organized in a useful manner
Solution Approach 1:
The patent applies universality by using the email system for multiple functions: storing call logs, organizing call information, providing search capability, and enabling easy access. The email account serves as a multi-functional platform that combines data storage, organization, and retrieval in a single familiar interface, improving usability while maintaining centralization of call data across the business management system.
Data Source
AI summary
A method and apparatus for logging call detail information in an email message are provided herein. The method for logging call detail information in an email message includes (i) receiving, from a service provider, information associated with a first call event for a telecommunication session; (ii) creating a call record using the information associated with the first call event for the telecommunication session; (iii) receiving, from the service provider, information associated with an additional call event for the telecommunication session; (iv) updating the call record using the information associated with the additional call event; (v) repeating steps (iii) and (iv) until the information associated with one of the additional call events indicates the telecommunication session has ended; and (vi) sending a request to insert the call record into a user's email account using one or more email provider application programming interfaces (APIs).