Call Redirection System for Advanced Telecommunication Processing

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Solution Overview

Problem

Telecommunication processing is limited by the need for service agreements with providers and the inability of user entities to implement or modify call processing features beyond local areas, lacking advanced features and flexibility in existing systems.

Innovation Solution

A telecommunications redirection and processing system that monitors and redirects calls, allowing for features like call forwarding, conference calling, and virtual office mapping, by routing calls through a central system that can conference and process information, without requiring a PBX or modifications to existing infrastructure.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If traditional telecommunication processing is used with service agreements, then call processing features are provided by telecommunications providers, but user entities cannot implement or modify features beyond local areas and lack flexibility

Engineering Contradiction:

ImproveAbility to implement and control call processing featuresVSAvoidInfrastructure requirements

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces a call redirection system that acts as an intermediary between the telecommunication network and the user entity. This system receives calls intended for the user entity and redirects them to appropriate destinations based on user-defined rules, enabling advanced call processing features without requiring complex infrastructure or service agreements with providers.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent extracts the call processing functionality from the traditional telecommunication provider infrastructure and relocates it to a user-controlled system. By taking out the call processing logic from the provider's domain and implementing it independently, user entities gain full control over feature implementation and modification without being constrained by provider limitations.

Inventive Principle:

Principle #2Taking out (Extraction)

2Area of stationary object

If private telecommunications systems like PBX are implemented, then local call processing capabilities are extended, but the ability to extend processing beyond physically local areas is limited

Engineering Contradiction:

ImproveGeographic coverage of call processingVSAvoidConfiguration and control flexibility

Core Design Contradiction:

Area of stationary objectVSEase of operation

Solution Approach 1:

The patent transitions call processing from a purely geographic/local dimension to a networked/distributed dimension. By implementing a call redirection system that operates over standard telecommunication networks, the system extends processing capabilities beyond physical local areas while maintaining ease of operation through centralized configuration and user-friendly control interfaces.

Inventive Principle:

Principle #17Another dimension (Dimensionality change)

3Adaptability or versatility

If service agreements with telecommunications providers are required, then call processing features are available, but new features cannot be implemented and existing services cannot be easily configured or modified

Engineering Contradiction:

ImproveAbility to implement new call processing featuresVSAvoidService implementation complexity

Core Design Contradiction:

Adaptability or versatilityVSEase of manufacture

Solution Approach 1:

The patent implements a self-service call processing system where user entities can independently configure, implement, and modify call processing features without requiring service agreements or provider intervention. The system provides user-friendly interfaces and tools that enable users to define custom call routing rules, manage destinations, and adapt features to their specific needs, eliminating the complexity of traditional service implementation.

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS8059805B2Enhanced services provided using communication redirection and processing

Publication Date: 2011.11.15 EMC IP HLDG CO LLC

AI summary

Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are participants is established, including sending to equipment associated with the destination communication participant a second request to establish communication. A communication session processing feature not provided with respect to the communication session by a telecommunication service provider associated with a service provider network used to establish and provide the communication session is made available to at least one of the requesting communication participant and the destination communication participant.