Call Redirection via VoIP Notification for Cost Reduction
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Solution Overview
Problem
There is a need for a method and system to notify users that outgoing calls initiated over one telephony service provider network can be redirected over another telephony service network and to facilitate this redirection, especially when calls are made between VoIP and traditional mobile or PSTN networks, to avoid costly off-net call fees.
Innovation Solution
A system and method that involves determining if the originating caller is a VoIP service subscriber, sending a notification to the caller's device to establish an on-net call over the VoIP service provider network, and automatically or upon user acceptance, redirecting the call from a traditional mobile or PSTN network to a VoIP network using communication identifiers and a call processing system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If a user makes an off-net call from a first telephony service provider network to a second telephony service provider network, then the call can be established using traditional mobile phone communication technology standards, but the user incurs costly call fees that could be avoided
Solution Approach 1:
The system receives the outgoing call request, determines the caller's subscription status to the second provider network, and sends a notification back to the caller's device. This feedback loop enables the caller to be informed of the cost-saving opportunity and choose to redirect the call through the VoIP network instead of incurring traditional mobile call fees.
Solution Approach 2:
The VoIP service provider network acts as an intermediary between the first and second telephony service provider networks. By routing the call through this intermediate VoIP network, the call can be terminated at the second provider network without incurring traditional off-net call fees, effectively using the intermediary to eliminate the harmful cost.
2Loss of energy
If the system automatically redirects calls without user intervention, then call cost savings are achieved, but user control and awareness of the redirection process are reduced
Solution Approach 1:
The system sends a notification message to the caller's device providing feedback about the potential cost savings and the redirection opportunity. This feedback enables users to maintain awareness and control over their calls while still benefiting from the automated redirection process, as users can choose to accept or reject the redirection based on their preferences.
Data Source
AI summary
Systems and methods for redirecting calls are provided herein. In some embodiments, a method for redirecting calls may include receiving a first call request from a first user device via a first telephony service provider network to establish an off-net call with a second user device registered on a second telephony service provider network, determining that the first user device is associated with an account of the second telephony service provider network based on a communication identifier of the first user device included in the first call request, and sending a notification message to the first user device indicating that the off-net call may be established as an on-net call over the second telephony service provider network.