Real-Time Call Response Selection System
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Solution Overview
Problem
Users of mobile service networks have limited real-time options to respond to calls, with customizable ring-back tones and multimedia messages only available pre-defined, lacking flexibility to provide user-defined responses in real-time.
Innovation Solution
A system and method that allows users to select and send various responses, including messages and call processing commands, to a communications device, which can be organized by classes of callers, enabling real-time user-defined interactions such as accepting, rejecting, or forwarding calls, using a device with a processor, display, and memory, or a server with a database.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If customizable ring-back tones and multimedia messages are pre-defined, then users can provide personalized responses, but users cannot adjust responses in real-time based on their current state
Solution Approach 1:
The system dynamically presents different response options to the user based on the caller's identity and the user's current state. The response menu is not static but adapts in real-time, allowing users to select from contextually relevant options during the call setup phase.
Solution Approach 2:
The system introduces an intermediary response selection interface between the incoming call and the user's device. This intermediary layer presents pre-configured response templates that the user can quickly select, mediating between the caller's invitation and the user's real-time decision.
2Adaptability or versatility
If users can select from multiple pre-defined responses, then communication flexibility improves, but the system complexity increases
Solution Approach 1:
The response system is segmented into multiple independent response templates, each with its own message and call processing command. Users can configure and manage these segmented responses separately, organizing them by classes of callers, which simplifies the overall system structure while providing diverse options.
Solution Approach 2:
Each response template is designed to be universal, containing both a message component and a call processing command component. This multi-functional design allows a single response structure to handle multiple communication needs, reducing system complexity while maintaining versatility.
3Ease of manufacture
If call responses are pre-configured, then setup is simplified, but users cannot convey real-time information about their current state
Solution Approach 1:
Users perform preliminary configuration of response templates before receiving calls, setting up message content and call processing commands in advance. This preliminary action simplifies the configuration process while the real-time selection during call setup ensures current state information is conveyed through the appropriate pre-configured response.
Data Source
AI summary
Devices, systems and methods are disclosed for selecting and sending one of a plurality of responses to a call on a communications device. A user may select a default response or a custom response. When the user receives a call to a communications device, a set of responses is displayed on the communications device to facilitate selection by the user. A response includes a message and a call processing command. A message is in the form of an audio clip, text message, webpage, picture, video, etc. A call processing command, such as “accept call”; “reject call with voicemail”; “reject call without voicemail”; “place caller on hold”; “forward call to 555-555-5555”; “I will call you back”; etc. is performed along with the message. This plurality of responses can be organized by the user in groups associated with classes of callers, such as friends, family, co-workers, etc. In this manner, the responses available to the user when a call is received changes depending on the caller.