Automatic Call Routing to Active Network Endpoints
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Solution Overview
Problem
Current call forwarding services require manual configuration by users to route incoming calls to alternative network endpoints, which is inconvenient and inefficient.
Innovation Solution
A method that identifies registered network endpoints associated with a user, obtains presence information from active endpoints, and automatically routes incoming calls to these active endpoints using this information, eliminating the need for manual configuration.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual call forwarding configuration is used, then call routing functionality is provided, but user operation complexity increases and convenience decreases
Solution Approach 1:
The system automatically performs call forwarding configuration without requiring user intervention. The call routing module autonomously identifies registered network endpoints, obtains presence information, and routes incoming calls to active endpoints, making the system self-configure and self-manage call forwarding operations
Solution Approach 2:
The system pre-registers multiple network endpoints associated with the user and continuously monitors their presence information before incoming calls arrive. This preliminary preparation enables automatic call routing to occur instantly when a call is received, eliminating the need for manual configuration at the moment of need
2Extent of automation
If automatic call routing to active endpoints is implemented, then user convenience improves, but system complexity increases
Solution Approach 1:
The system divides call routing functionality into distinct modular components: a registration module for managing network endpoints, a presence information acquisition module for monitoring endpoint status, and a call routing module for executing call forwarding. This segmentation allows each component to perform its specific function independently, managing complexity through functional decomposition
Solution Approach 2:
The system introduces a call routing module as an intermediary component that sits between the incoming call and the network endpoints. This mediator automatically obtains presence information from registered endpoints and intelligently routes calls to active endpoints, shielding users from system complexity while enabling automated routing functionality
3Measurement precision
If presence information is continuously monitored, then call routing accuracy improves, but information processing overhead increases
Solution Approach 1:
The system periodically updates presence information for registered network endpoints rather than continuously monitoring in real-time. This periodic refresh approach maintains sufficient accuracy for call routing while significantly reducing information processing overhead and energy consumption compared to continuous monitoring
Data Source
AI summary
The invention comprises a method and apparatus for routing an incoming call to at least one network endpoint in a communication network. Specifically, the method comprises identifying at least one registered network endpoint associated with a user in response to an incoming call destined for the user, obtaining presence information associated with at least one active network endpoint from the at least one registered network endpoint, and routing the incoming call towards the at least one active network endpoint using the presence information.