Call-State-Aware Event Notifications From Managed Context Streams

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Solution Overview

Problem

Conventional event notification systems lack context awareness, delivering notifications without consideration for the recipient's state or circumstances, leading to reduced utility for end users.

Innovation Solution

A real-time contextual event notification system that processes multiple event streams in parallel, deriving context from call and application events to provide targeted notifications based on the user's state and circumstances, using a managed streaming component and authentication mechanisms to ensure secure and timely delivery.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If conventional event notification systems deliver notifications without context awareness, then the system complexity is low, but the notification relevance and usefulness deteriorate

Engineering Contradiction:

Improvecontext informationVSAvoidsystem complexity

Core Design Contradiction:

Loss of informationVSDevice complexity

Solution Approach 1:

The system segments context information into distinct categories (call state, application state, user state) and processes them separately through dedicated event streams, then integrates them in the notification generation layer to reduce overall system complexity while maintaining comprehensive context awareness

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

An intermediary context management layer is introduced between event sources and notification delivery, which aggregates and manages context information from multiple streams, thereby simplifying the complexity for individual components while enabling comprehensive context-aware notifications

Inventive Principle:

Principle #24Intermediary (Mediator)

2Adaptability or versatility

If real-time contextual event notifications are implemented with multiple event streams, then the notification relevance is improved, but the processing complexity increases

Engineering Contradiction:

Improvecontext awarenessVSAvoidprocessing complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The notification system is designed with universal components that can handle multiple event stream types and context categories through a unified architecture, allowing the system to process diverse event streams with a single versatile framework rather than separate specialized systems

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

Context information from different event streams is nested within a hierarchical structure where call state, application state, and user state are organized in layers, with the managed streaming component processing nested context data efficiently to generate comprehensive notifications

Inventive Principle:

Principle #7Nested doll (Nesting)

3Reliability

If context information is added to notifications from multiple sources, then the notification effectiveness is improved, but the data processing time increases

Engineering Contradiction:

Improvenotification effectivenessVSAvoidprocessing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

Context information from multiple event streams is pre-processed and staged in the managed streaming component before notification generation, allowing the system to prepare context data in advance and reduce processing time during actual notification delivery while maintaining comprehensive context awareness

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS12430187B2Real time contextual event notification system with call state awareness

Publication Date: 2025.09.30 VERINT AMERICAS INC

AI summary

A real time contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide real time contextual information associated with the end-user.