Coordinated Call-Back Revocation System
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Solution Overview
Problem
Current communication systems lack a method to revoke multiple call-back requests in a coordinated manner, leading to unnecessary returned calls and wasted time and effort.
Innovation Solution
A system and method that transmit communication requests, determine the mootness of call-back requests, and initiate a single call-back cancellation request to callees based on shared characteristics such as message content or metadata, allowing for the removal of call indications from notification lists or displaying an indicator to the callees.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional systems provide individual cancellation for each leave word calling request, then callers can cancel specific call-back requests, but callers must cancel multiple requests individually which wastes time and effort
Solution Approach 1:
The patent combines multiple individual call-back cancellation operations into a single bulk cancellation operation. The system identifies a series of related leave word calling requests and allows the caller to cancel all of them simultaneously through one action, rather than requiring separate cancellation actions for each request.
Solution Approach 2:
The patent creates a universal cancellation mechanism that can handle both individual and multiple call-back requests through a single interface. The system provides a multi-functional cancellation capability that adapts to different scenarios (single request or series of requests) without requiring different operations.
2Reliability
If callees return all missed calls automatically, then callees can respond to all communication attempts, but unnecessary call-backs occur when the calling party is no longer available
Solution Approach 1:
The patent applies preliminary action by having the caller proactively cancel call-back requests before the callee can initiate a return call. The system allows callers to preemptively revoke call-back indications, preventing unnecessary call-backs before they occur, thereby eliminating the harmful effect of telephone tag.
3Adaptability or versatility
If the system tracks multiple communication requests individually, then each call can be managed separately, but the complexity of managing and revoking multiple requests increases
Solution Approach 1:
The patent merges the management of multiple individual communication requests into a unified bulk operation. The system groups related leave word calling requests and provides a single cancellation interface that handles the entire group, reducing the operational complexity while maintaining the ability to manage individual calls when needed.
Data Source
AI summary
System and method to revoke call-back requests, the method including: transmitting a plurality of communication requests from a caller to one or more callees; determining mootness of a request for a call-back from at least some of the callees; initiating, by use of a single command, a plurality of call-back cancellation requests to the at least some of the callees; and transmitting one or more call-back cancellation requests to the at least some of the callees. The method may further include determining a characteristic shared by the communication requests to the at least some of the callees. Determining a characteristic may include determining subject matter from message content, metadata, or sending time of the communication requests. The request for a call-back is determined by the caller or inferred by a callee. Call-back cancellation may include removal of a call indication from a notification list of the callee.