Caller Authentication Notifications for Trusted Caller ID

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Solution Overview

Problem

Unsolicited telephone calls from unrecognized or unknown entities pose a challenge as caller ID spoofing and lack of recognition of legitimate callers lead to uncertainty and potential fraud, with callers often requesting sensitive information from recipients who are unsure of the caller's legitimacy.

Innovation Solution

A service provider computing system authenticates the caller and validates the call recipient's identity, generating a perceptible notification on the recipient's device to confirm the caller's verified status, using a separate authentication channel from the call itself, and allowing verified callers to deliver additional items like logos, jingles, or documents.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If caller ID spoofing is used by deceptive callers, then the caller can display a different phone number, but the call recipient cannot trust the displayed number and uncertainty about caller legitimacy increases

Engineering Contradiction:

Improveease of identifying callerVSAvoidtrustworthiness of caller identification

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The patent introduces a trusted intermediary system (service provider computing system) that acts as a mediator between caller and recipient. This intermediary authenticates the caller's identity through credentials and provides verified identification information to the recipient, resolving the trust issue created by caller ID spoofing without requiring the recipient to directly verify the caller

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system implements feedback by providing the call recipient with verified caller identification information (such as organization name, department, or individual identity) that confirms the caller's legitimacy. This feedback loop allows the recipient to make informed decisions about whether to engage with the caller, directly addressing the uncertainty caused by spoofing

Inventive Principle:

Principle #23Feedback

2Reliability

If the call recipient requests verification of caller identity, then fraud risk is reduced, but the communication process becomes more time-consuming and complex

Engineering Contradiction:

Improvesecurity against fraudVSAvoidtime for verification process

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system performs verification actions in advance by authenticating the caller's credentials before the call occurs and preparing verified identification information for the recipient. This preliminary authentication eliminates the need for time-consuming verification during the call itself, as the recipient receives pre-verified caller information upfront

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The automated verification system performs the authentication and verification process without requiring manual intervention from either the caller or recipient. The service provider computing system automatically authenticates credentials, validates identities, and provides verification information, eliminating the time loss associated with manual verification while maintaining high security

Inventive Principle:

Principle #25Self-service

3Measurement precision

If the caller asks the call recipient to provide private information for verification, then the caller can confirm the recipient's identity, but the risk of information theft by scammers increases

Engineering Contradiction:

Improveaccuracy of identity verificationVSAvoidexposure to fraud and information theft

Core Design Contradiction:

Measurement precisionVSObject-affected harmful factors

Solution Approach 1:

The patent inverts the traditional verification approach by having the system verify the caller's identity before the call, rather than requiring the recipient to verify their own identity by providing personal information. The service provider authenticates the caller through credentials and provides verification to the recipient, eliminating the need for recipients to share sensitive information with potentially fraudulent callers

Inventive Principle:

Principle #13The other way round (Inversion)

4Reliability

If a separate authentication channel is used for verification, then security is enhanced by separating authentication from the call itself, but the system complexity increases

Engineering Contradiction:

Improvesecurity of authentication processVSAvoidcomplexity of authentication system

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The service provider computing system performs multiple functions through a single unified platform: it authenticates caller credentials, validates recipient identities, generates verified identification information, and communicates with both callers and recipients. This multi-functional approach enhances security through centralized control while managing system complexity through integration rather than proliferation of separate systems

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS20260019500A1Caller identification trust

Publication Date: 2026.01.15 WELLS FARGO BANK NA

AI summary

Disclosed are example methods, systems, and devices for allowing caller computing devices to authenticate calls via a service provider computing system. Users may opt to have entities register to contact the user with a positive ID, icon, or other notification on the user's computing device transmitted by the service provider computing system. A caller computing device may use a unique security token of the user to activate the notification on the user's device. The user device may be used to exert control over the security token via a service provider client application running on the user device. The caller computing device may initiate authentication via an API call to the service provider computing system. The caller computing device is able to have items (text, images, documents, etc.) delivered to the user computing device if authenticated.