Caller ID Translation via Audio Retrieval and Script Conversion

Solution Overview

Problem

Existing communication systems fail to effectively display caller identification information when the caller and call recipient use different languages or alphabets, leading to unclear or undisplayable caller information.

Innovation Solution

The system provides audio information that can be translated and displayed in the recipient's language and alphabet, using file location information to retrieve and play audio recordings, which can be stored on the caller's device or a server, and translated into text or phonetic form for display on the recipient's device.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If caller identification information is provided using the caller's language and alphabet, then the information accurately represents the caller's identity, but the information may not be discernible or properly displayed on the recipient's device when language/alphabet differs

Engineering Contradiction:

Improvecaller identification informationVSAvoiddisplay readability

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The patent introduces an intermediary translation system that converts caller identification information from the caller's language/alphabet to the recipient's language/alphabet. The call routing engine or server acts as a mediator, receiving the original caller ID, translating it using language conversion services, and delivering the translated version to the recipient's device, thus preserving both accuracy and readability

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent changes the linguistic parameters of the caller identification information by detecting the recipient's language preference and converting the displayed text accordingly. This involves transforming the language, script, or alphabet parameters of the caller ID to match the recipient's device settings, ensuring proper display without losing the original identity information

Inventive Principle:

Principle #35Parameter changes

2Reliability

If systems allow users to store caller information on their device, then familiar callers can be identified, but the system cannot provide identification for callers not associated with stored information and requires recipient input

Engineering Contradiction:

Improvecaller identification accuracyVSAvoidinformation storage requirement

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The patent implements a self-service mechanism where the call routing engine automatically retrieves and translates caller identification information without requiring the recipient to manually input or search for stored information. The system autonomously queries the caller's provided information, translates it appropriately, and displays it, eliminating the need for recipient-side storage and manual operations

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent creates a universal solution that handles both stored and non-stored caller information through a single translation and delivery mechanism. The system works for any caller regardless of whether their information is pre-stored on the recipient's device, making the identification system universally applicable without requiring separate storage infrastructure

Inventive Principle:

Principle #6Universality (Multi-functionality)

3Loss of information

If caller identification information is provided in the caller's native language, then the information is accurate to the caller's identity, but it may not be understood by recipients who use different languages or alphabets

Engineering Contradiction:

Improvecaller identity accuracyVSAvoiddisplay compatibility

Core Design Contradiction:

Loss of informationVSManufacturing precision

Solution Approach 1:

The patent introduces an intermediary translation system that converts caller identification information from the caller's language/alphabet to the recipient's language/alphabet. The call routing engine or server acts as a mediator, receiving the original caller ID, translating it using language conversion services, and delivering the translated version to the recipient's device, thus preserving both accuracy and readability

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent changes the linguistic parameters of the caller identification information by detecting the recipient's language preference and converting the displayed text accordingly. This involves transforming the language, script, or alphabet parameters of the caller ID to match the recipient's device settings, ensuring proper display without losing the original identity information

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS11349974B2Method and system for providing caller information

Publication Date: 2022.05.31 MITEL CORP

AI summary

Methods and systems of providing caller information are provided. Exemplary systems and methods provide location information for audio files including the caller information. The location information can be used to retrieve the audio information, which can be played on a call recipient's device, and/or a translation of the audio information, which can be displayed on the call recipient's device.