Caller ID Lifecycle Management for Spoofing Prevention
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Solution Overview
Problem
Existing communication networks face challenges in accurately managing brand identity, brand security, and brand reputation due to issues such as incorrect caller identification, labeling errors, and spoofing of originating calling party identifiers.
Innovation Solution
An originating calling party identifier lifecycle management method that captures and monitors calling party reputation data across various communication networks, managing the lifecycle status through states such as pending, ready, warm-up, active, and cool-down to ensure accurate branding and security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If communications networks report different caller identification information for the same originating calling number, then caller identification accuracy deteriorates, but network flexibility and routing options improve
Solution Approach 1:
The system performs preliminary actions by capturing calling party reputation data before the identifier is actively used for outbound calls. The lifecycle management system pre-assesses identifiers through pending, ready, and warm-up states, gathering reputation information in advance to prevent inaccurate caller ID reporting before it affects brand reputation
Solution Approach 2:
The system implements continuous feedback loops by monitoring calling party reputation data throughout the identifier lifecycle. The system captures reputation information, compares it against thresholds, and automatically transitions identifiers between lifecycle states based on the feedback, ensuring accurate caller identification is maintained through ongoing verification
2Reliability
If communications networks substitute labels such as SPAM for originating calling numbers, then brand security improves, but call connection success rate deteriorates
Solution Approach 1:
The system performs preliminary reputation assessment and labeling before identifiers are used for high-volume outbound calling. By capturing calling party reputation data in advance and establishing baseline reputation levels during pending and ready states, the system can distinguish between legitimate calls that should be labeled and normal calls that should proceed without restrictive labeling
Solution Approach 2:
The system dynamically adjusts the treatment of calling identifiers based on their lifecycle stage and reputation metrics. Identifiers transition through flexible states (pending, ready, warm-up, active, cool-down) with varying degrees of monitoring and labeling intensity, allowing the system to optimize both brand security and call connection success based on real-time reputation data
3Reliability
If originating calling numbers are spoofed by bad actors, then brand reputation deteriorates, but consumer trust in caller identification improves
Solution Approach 1:
The system introduces an intermediary layer between the originating calling number and the consumer's caller ID display. The lifecycle management system acts as a mediator that verifies identifier authenticity, captures reputation data, and ensures that only legitimate identifiers are reported to consumers, thereby building trust without exposing brands to spoofing damage
Solution Approach 2:
The system performs preliminary verification and reputation assessment of calling identifiers before they are used to contact consumers. By establishing authenticity checks and reputation baselines in advance during the pending and ready states, the system prevents spoofed identifiers from reaching consumers, thereby protecting brand reputation while building consumer trust
4Measurement precision
If the lifecycle management system monitors calling party reputation data continuously, then brand identity accuracy improves, but system complexity and resource consumption increase
Solution Approach 1:
The system segments the monitoring process into distinct lifecycle stages (pending, ready, warm-up, active, cool-down), each with specific monitoring intensity and resource allocation. This segmentation allows the system to maintain high brand identity accuracy during critical phases while reducing complexity during transitional phases
Solution Approach 2:
The system changes monitoring parameters based on the identifier's lifecycle stage. During pending and ready states, the system performs comprehensive reputation data capture with high monitoring intensity. During active and cool-down states, monitoring intensity is adjusted based on established reputation baselines, reducing system complexity while maintaining necessary accuracy
Data Source
AI summary
The present invention relates to originating calling party identifier lifecycle management methods that include the steps of capturing calling party reputation data for each originating calling party identifier with pending lifecycle status. Changing from pending to ready lifecycle status when calling party reputation data indicates correct labeling. Changing ready to warm-up and throttling up originating calling party identifier use frequency over a warm-up period, then setting lifecycle status active. Throttling down originating calling party identifier usage when lifecycle status is active and originating calling party identifier sustained use threshold is reached over a throttle-down period, then setting lifecycle status to cool-down. And, resting the originating calling party identifier for a non-use resting period before setting the lifecycle status to pending, and restarting the lifecycle management.