Caller ID Memo System for Call Context Retrieval
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Solution Overview
Problem
Current caller identification systems lack the ability to record and provide voice or text memos, making it difficult for called parties to identify the purpose or previous interactions with callers, especially in busy business environments where quick call management is crucial.
Innovation Solution
A method that allows users to record voice or text memos associated with incoming call numbers, which are replayed when subsequent calls are received from the same number, enabling users to recall previous conversations and take appropriate actions before answering.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional caller ID systems are used to display calling party information, then the called party can see the caller's number and name, but the information provided is limited and insufficient for identifying the purpose or context of the call
Solution Approach 1:
The system performs preliminary actions by recording a voice memo from the called party after a call terminates. This memo captures context information about the caller and the conversation. When a subsequent call from the same number occurs, the pre-recorded memo is retrieved and played to the called party before the call connects, providing immediate context without requiring the called party to remember previous interactions.
Solution Approach 2:
The patent introduces a voice memo database as an intermediary between the called party and the incoming call. The database stores memos associated with specific calling numbers and acts as a mediator that delivers contextual information to the called party before the call occurs. This intermediary component enables information transfer without direct human memory or manual note-taking.
2Loss of information
If the called party answers every call immediately to gather information about the caller, then complete information is obtained, but time is lost due to the need to answer each call before understanding its purpose
Solution Approach 1:
The system performs the information-gathering action in advance by recording a voice memo after the first call terminates. The memo captures all necessary context about the caller and conversation. When the second call occurs, this pre-prepared information is immediately delivered to the called party, eliminating the need to answer the call just to understand its purpose and saving valuable time.
Solution Approach 2:
The system implements feedback by delivering the recorded voice memo to the called party before the incoming call connects. This feedback loop provides the called party with context information about the caller's purpose, allowing them to make informed decisions about how to handle the call without needing to answer it first to gather information.
3Loss of information
If voice memos are recorded and stored for each calling number, then comprehensive caller context is provided, but the system complexity and data storage requirements increase
Solution Approach 1:
The system creates a simplified copy of the conversation context in the form of a voice memo, which is much more efficient than storing complete call recordings or detailed transaction logs. The memo captures only the essential context information needed for future reference, reducing data storage requirements while maintaining the ability to provide comprehensive caller context.
Solution Approach 2:
The system extracts only the essential context information from the conversation and stores it in a compact voice memo format. Rather than retaining all call data or requiring complex database structures, the system isolates and stores only the critical information needed for future call context, simplifying the overall system architecture.
Data Source
AI summary
A system and method of saving and delivering a voice memo or text memo to identify incoming calls is provided. A user of the system of the invention is given the option of recording a memo on the calls he or she has received through a prompt on a telecommunication device. The user can choose to record a voice memo or text memo after each call. The memos are saved in connection with caller id information pertaining to the number from which the call was placed. When a user of the system receives a call from a number that has a memo saved in relation thereto, the user will be prompted to hear, and may listen to, the voice memo before answering the call. If the memo is in text form, the user can configure the system to provide various processing options. In one processing option, a text to speech audio presentation of the text of the memo is made available to permit the message to be heard over a telephone or networked audio capable PDA device. In other processing options, the user has the text of the message sent to the user's PC or emailed or sent by instant message to the user's PDA device.