Caller ID Modification System for Callback Cost Reduction
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Solution Overview
Problem
In telephone and email communications, the party being contacted may incur long distance charges when attempting to call back the Originator, as the displayed caller ID often shows a non-local telephone number, leading to unnecessary long distance tolls.
Innovation Solution
A system processes communications to identify matching database entries based on predetermined rules, selecting a local or closer telephone number for the Target to reduce or eliminate long distance charges by modifying the caller ID to display a local callback number.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the Originator uses their actual telephone number in the caller ID field, then the Target can identify and contact the Originator directly, but the Target may incur long distance charges when calling back
Solution Approach 1:
The patent introduces a callback number as an intermediary contact method. Instead of displaying the Originator's actual long-distance number, the system displays a local callback number that the Target can call without incurring long distance charges. The Originator then calls back the Target using the Target's displayed number, thus eliminating the need for the Target to make long distance calls while maintaining reliable contact.
2Loss of energy
If the Originator displays a local telephone number to reduce long distance charges, then the Target can call back locally, but the Target may have difficulty identifying the actual Originator location
Solution Approach 1:
The patent segments the contact information into two distinct parts: the displayed callback number (local) and the actual Originator number (stored but not displayed). This segmentation allows the Target to use the local callback number for cost-effective communication while the system maintains the actual Originator number for routing incoming calls back to the correct location, thus preserving location information without exposing it to the Target.
Data Source
AI summary
A system for processing a call originated by a call originator to a call target. The system having an information processor configured to receive origination information for the call including identifying information of the call originator. The system further having a database storing modified call originator identifying information indexed by call modification triggers. The information processor is further configured to access the database, to determine at least one of the call modification triggers is satisfied according to the origination information, and to retrieve modified call originator identifying information indexed to the at least one satisfied call modification trigger, for transmission to the call target.