Caller ID Observer for Call Transfer Recording
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Solution Overview
Problem
Communications devices lack the ability to record and retrieve caller IDs during call transfers, making it difficult for users to reconnect with the original or subsequent endpoints after a call has been transferred, as there is no stored record of the call transfer information.
Innovation Solution
Implementing a caller ID observer and an enhanced directory on communications devices to continuously monitor and store caller ID changes during calls, allowing for the recording of transferred calls and maintaining directories that store information about call transfers, enabling users to reconnect with the original or subsequent endpoints.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If call transfer functionality is implemented without enhanced directory storage, then call transfer capability is provided, but the ability to reconnect with transferred call endpoints is lost
Solution Approach 1:
The system performs preliminary actions by continuously monitoring and storing caller ID information during the call transfer process itself, rather than attempting to retrieve this information after the transfer has already occurred. The caller ID observer captures the original caller ID and the transferred-to caller ID in real-time, storing them in the enhanced directory before the transfer completes, ensuring the information is preserved for future reconnection attempts.
2Ease of operation
If traditional directory storage is used, then simple directory operations are maintained, but no record of transferred calls is available for future reconnection
Solution Approach 1:
The directory functionality is segmented into traditional directory operations (which remain simple and easy to use) and enhanced directory operations (which specifically handle transferred call information). The enhanced directory stores additional information about transferred calls including the original caller ID, the transferred-to caller ID, and transfer status, while maintaining the existing simple directory interface for users. This segmentation allows the system to provide both ease of operation and reliable transfer call records.
3Measurement precision
If caller ID monitoring is continuously performed, then accurate caller ID capture during transfer is achieved, but additional processing overhead is introduced
Solution Approach 1:
The system uses feedback mechanisms by monitoring caller ID information during call transfers and using this captured information to update the enhanced directory. The caller ID observer continuously monitors the call state and provides feedback about caller ID changes, which triggers automatic storage operations. This feedback loop ensures accurate capture of caller ID information during transfers while optimizing processing by only activating intensive monitoring when transfer events are detected, rather than continuously at full capacity.
Data Source
AI summary
In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed.