Caller ID Information Selection and Delivery
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Solution Overview
Problem
Existing caller identification systems lack the ability to selectively provide relevant and context-specific information about a caller to a callee, failing to enhance the communication experience by not considering the relationship, context, or purpose of the call.
Innovation Solution
A system that selects and delivers enhanced Caller ID information items based on context, purpose, and relationship between the caller and callee, categorizing information as publicly available, callee-provided, or privately shared, using cloud phone systems and databases to rank and deliver relevant information through IP data packets.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If existing caller identification systems provide basic contact information, then the system complexity remains low, but the information relevance and context-specificity are insufficient
Solution Approach 1:
The patent segments Caller ID information into different categories (publicly available, callee-provided, privately shared) and further divides them into specific information items. This segmentation allows the system to selectively provide relevant information based on call context while managing complexity through structured organization of data.
Solution Approach 2:
The system applies local quality by tailoring the specific Caller ID information provided to the particular call context, relationship between parties, and communication type. Different information items are selected and emphasized based on the specific situation, making the information delivery adaptive and context-aware.
2Loss of information
If the system provides comprehensive Caller ID information, then the information completeness improves, but the information overload and privacy issues increase
Solution Approach 1:
The system determines the appropriate level of information disclosure based on the specific call context, relationship between caller and callee, and communication type. This contextual adaptation ensures comprehensive information is provided only when appropriate, while filtering out sensitive information that could cause privacy intrusion.
Solution Approach 2:
The Caller ID information delivery is dynamic and adaptive, changing based on real-time assessment of call context, relationship data, and communication parameters. The system adjusts the quantity and type of information provided dynamically rather than using a static comprehensive approach.
3Ease of operation
If the system selects and delivers context-specific Caller ID information, then the communication experience improves, but the processing time and computational resources increase
Solution Approach 1:
The system performs preliminary actions by pre-establishing relationship data, communication profiles, and information categorization before the actual call occurs. This preparation allows for faster processing during the call, as the framework for information selection is already in place and requires minimal real-time computation.
Solution Approach 2:
By segmenting information into predefined categories and using structured selection criteria, the system reduces the computational complexity of real-time information filtering. The segmented approach allows for more efficient processing compared to evaluating all possible information items without categorization.
Data Source
AI summary
Technologies relating to enhanced Caller ID information selection for a caller associated with a call and delivery of the selected enhanced Caller ID information to a callee associated with the call include one or more processors selecting, according to selection criteria, one or more enhanced Caller ID information items from a collection of available enhanced Caller ID information items pertaining to the caller that are stored across one or more databases of enhanced Caller ID information.