Caller ID-Based Text Alert Opt-In System
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Solution Overview
Problem
The opt-in process for subscribing to text message alerts can be cumbersome and may discourage users from opting in, as it often requires filling out a web-based application form and replying to a text message confirmation.
Innovation Solution
A text messaging system that allows users to initiate the opt-in process by making a phone call, using caller ID technology to automatically capture the user's phone number and create an opt-in record, while also providing a voice message with additional information and the option to participate in a survey for rewards.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users fill out a web-based application form and reply to a text message confirmation to subscribe, then subscription verification is achieved, but the process becomes cumbersome and discourages users from opting in
Solution Approach 1:
The patent extracts the phone number capture function from the traditional web form process by using automated caller ID technology during an incoming call. This separates the verification step from the cumbersome form-filling process, allowing the system to automatically obtain and validate the user's phone number without requiring manual form completion or text message replies.
Solution Approach 2:
The system performs self-service verification by automatically capturing the caller's phone number through caller ID technology and using it to identify or create the subscriber account. This eliminates the need for users to manually provide their phone number or complete verification steps, as the system serves itself by automatically obtaining the necessary information from the call setup.
2Reliability
If the opt-in process requires multiple steps including form filling and text message confirmation, then fraudulent subscriptions are reduced, but user satisfaction and referrals decrease
Solution Approach 1:
The patent performs preliminary verification by capturing and validating the user's phone number during the incoming call itself, before the user hangs up. This preliminary action of obtaining and storing the phone number during the call setup phase allows the system to pre-verify the subscriber's identity and prevent fraudulent subscriptions before the user completes any additional steps, thereby maintaining both fraud prevention and user satisfaction.
3Loss of information
If traditional opt-in methods are used requiring form completion and text message replies, then detailed user information can be collected, but the process becomes intimidating and complex
Solution Approach 1:
The patent replaces the mechanical interaction of manual form filling and text message composition with an automated telephony-based system. The caller ID technology automatically captures the user's phone number during the call setup, substituting the manual information entry process with an automated electronic capture mechanism that requires no user action beyond placing the call.
Data Source
AI summary
A system comprising a computer-readable storage medium storing at least one program, and a computer-implemented method for providing text message alerts. A telephony interface module receives an alert enrollment request from a client device. The alert enrollment request is received through a first type of communication channel. The alert enrollment request includes a protocol specific portion that includes a communication endpoint identifier assigned to the client device. A data database management module links the communication endpoint identifier to an opt-in record. A text message interface module communicates, based on the client device identifier being linked to the opt-in record, an alert to the client device through a second type of communication channel. The alert is addressed to the client device based on the communication endpoint identifier linked to the opt-in record.