Caller Information Display for Communication Acceptance Screens
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Solution Overview
Problem
Current communication systems lack the ability to provide users with sufficient information about incoming calls, making it difficult to distinguish between legitimate and potentially scam or unwanted calls, as they only display the source phone number without additional context.
Innovation Solution
A communication processing system that detects incoming calls and retrieves information from a database to display on the acceptance screen, including the entity associated with the caller, transaction history, and risk level, allowing users to make informed decisions about accepting or rejecting calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If only the source phone number is displayed to the recipient, then the communication interface remains simple and easy to operate, but the recipient cannot determine whether the call is from a legitimate or unwanted source
Solution Approach 1:
The system performs preliminary actions by querying a database for caller information (entity name, risk level, transaction history) before the user needs to make a decision. This allows the communication interface to display comprehensive caller context without requiring complex real-time processing during the call decision moment.
Solution Approach 2:
A database acts as an intermediary between the communication system and the user. Instead of the communication interface directly providing all caller information, the system queries the database which stores pre-collected entity information, risk assessments, and transaction histories. This intermediary provides comprehensive information while keeping the communication interface relatively simple.
2Reliability
If comprehensive caller information is displayed on the communication acceptance screen, then the user can make informed decisions about accepting calls, but the communication interface becomes more complex
Solution Approach 1:
The system applies local quality by selectively displaying different types of information in different locations on the communication acceptance screen. Critical information like entity name and risk level are prominently displayed, while detailed transaction history is available but less prominent. This allows comprehensive information presentation while maintaining ease of operation through strategic information placement and prioritization.
3Measurement precision
If the system queries a database for caller information, then accurate risk assessment is possible, but additional time is required for information retrieval
Solution Approach 1:
The database stores pre-collected and pre-processed caller information including entity identification, risk level assessments, and transaction histories. When a call comes in, the system performs a query rather than performing complex analysis in real-time. This preliminary preparation of data allows fast retrieval with high measurement precision for risk assessment.
Data Source
AI summary
Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.