Enhanced Caller Profile Display System for Fraud Reduction
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Solution Overview
Problem
Traditional telecommunications systems provide limited information for call recipients to make informed decisions about incoming calls, as they rely on caller name and number, which is insufficient and vulnerable to spoofing, leading to potential fraudulent calls.
Innovation Solution
A system that allows enhanced user profile information, including name, company, address, email, and photograph, to be displayed on a terminating handset, allowing users to set preferences for when this information is shared, and integrates with telecommunications networks to provide this data alongside call notifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional CNAM or CallerID systems are used to display caller information, then the system complexity is low and ease of operation is maintained, but the information provided is insufficient and vulnerable to spoofing, reducing reliability
Solution Approach 1:
The patent introduces a third-party server as an intermediary that stores and verifies enhanced user profile information. This server acts as a mediator between callers and call recipients, providing verified information such as company name, address, email, and photograph. The intermediary approach allows the system to maintain low complexity at the handset level while achieving high reliability through centralized verification and storage of enhanced profile data.
2Reliability
If enhanced user profile information is displayed to all incoming calls, then call verification accuracy improves, but user privacy control is reduced and information overload occurs
Solution Approach 1:
The patent implements dynamic control mechanisms where users can adjust their privacy settings and information disclosure preferences in real-time. The system adapts to user needs by allowing selective disclosure of enhanced profile information based on call context, user preferences, and recipient requirements. This dynamic approach ensures that call verification accuracy is maintained while preserving user control over information disclosure.
3Productivity
If traditional CallerID information is provided, then the system is simple and fast, but the information is not sufficient for informed call decisions, reducing productivity
Solution Approach 1:
The patent implements preliminary action by pre-collecting and storing enhanced user profile information (company name, address, email, photograph) in a database before calls occur. This advance preparation ensures that comprehensive caller context information is readily available when needed, eliminating the need for manual research or verification during call decisions. The preliminary storage of verified information significantly improves call decision efficiency while maintaining system simplicity through centralized data management.
Data Source
AI summary
The disclosed system enables the display of enhanced user profile information on a terminating handset of a call recipient. A caller initially submits enhanced user profile information to a telecommunications service provider, such as the caller's name, company name, physical address, e-mail address, and photograph. When the caller places a phone call, the enhanced user profile information is displayed on a terminating handset of the call recipient. The enhanced user profile information may be transmitted directly to the call recipient or may be retrieved by a network associated with the called party. The disclosed system provides management options for both the caller and the call recipient. For example, the call recipient may specify a preference to automatically save the enhanced user profile information on the terminating handset, or the caller may specify a preference to disable or enable the display of enhanced user profile information on the terminating handset.