Capability Score Hierarchy for Service Network Health
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Enterprises face challenges in managing and improving their capabilities, such as 'sales' and 'product' capabilities, due to the complexity of people, processes, and technology involved, making it difficult to determine which aspects to enhance for better performance.
Innovation Solution
A method is introduced that involves receiving hierarchy data and application data from a management, instrumentation, and discovery (MID) server to determine capability scores, indicating the health metrics of capabilities within a customer network, and providing technology risk assessments to identify gaps and recommend improvements.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If enterprises support increasingly large number of complex capabilities, then service coverage and functionality are improved, but managing the people, processes, and technology becomes more difficult
Solution Approach 1:
The patent segments the complex capability management into hierarchical levels (enterprise capabilities, sub-capabilities, and applications). Each capability is broken down into manageable components with defined relationships, allowing systematic assessment and management of complex service portfolios without overwhelming management overhead.
2Adaptability or versatility
If enterprises support increasingly large number of complex capabilities, then service coverage and functionality are improved, but determining which people, processes, and technology to improve becomes more difficult
Solution Approach 1:
The patent implements a feedback mechanism where capability scores are calculated based on application performance data and hierarchical relationships. This automated feedback system identifies which people, processes, and technology need improvement by analyzing performance metrics and propagating scores through the capability hierarchy, making performance assessment systematic rather than subjective.
3Measurement precision
If capability hierarchy and application data are collected and analyzed, then capability health metrics and performance assessment are improved, but data processing complexity and computational requirements increase
Solution Approach 1:
The patent performs preliminary actions by establishing the capability hierarchy structure and defining scoring methodologies before actual performance assessment. The hierarchical framework and calculation rules are pre-configured, allowing efficient processing of application data once the structure is in place, reducing computational complexity during ongoing assessments.
Data Source
AI summary
A method includes receiving hierarchy data indicating a capability hierarchy associated with a customer network, the capability hierarchy indicating that a first capability is a sub-capability of a second capability. The method further includes receiving application data from a MID server of the customer network, the application data associated with an application utilized by the customer network for the first capability. The method further includes determining, based on the application data, an application score indicating an effectiveness level of the application for the first capability. The method further includes determining, based on the application score, a first capability score associated with the first capability. The method further includes determining, based on the first capability score and the capability hierarchy, a second capability score of the second capability, the second capability score indicating a health metric of the second capability within the customer network.