Automatic Captioning Reconnection for Relay Services
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Solution Overview
Problem
Hearing-impaired users experience disruptions in captioning communication sessions due to network issues, leading to unintended termination of text captions during calls, requiring manual reconnection through a caption button.
Innovation Solution
A communication device with a processor that automatically reconnects to a relay service to establish a new captioning communication session when a connection failure occurs during a call, ensuring continuous text caption display for the user without user intervention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual reconnection is required when captioning session terminates, then user control is maintained, but user burden increases and caption availability decreases
Solution Approach 1:
The communication device automatically detects captioning session termination and initiates reconnection without user intervention. The processor monitors session status, detects termination conditions, and automatically establishes new captioning sessions, allowing the system to serve itself rather than requiring user action.
Solution Approach 2:
The system continuously monitors the status of captioning communication sessions and uses this feedback to determine when reconnection is needed. The processor receives status information about session termination and automatically triggers reconnection procedures based on this feedback, creating a closed-loop control system.
2Productivity
If caption button press is required to restart captioning, then connection reliability is maintained through user intent verification, but time is lost and productivity decreases
Solution Approach 1:
The system prepares for potential session termination by continuously monitoring session status and having reconnection logic ready. When termination is detected, the pre-configured automatic reconnection process immediately activates, eliminating the need for user preparation or manual initiation of the reconnection process.
Solution Approach 2:
The automatic reconnection mechanism ensures that captioning services continue without interruption. By detecting session termination and automatically initiating reconnection, the system maintains continuous caption availability during calls, minimizing gaps in the useful function of providing text captions to hearing-impaired users.
3Ease of operation
If automatic reconnection is implemented, then user burden is reduced and caption availability increases, but device complexity increases
Solution Approach 1:
The processor leverages existing communication protocols and session management capabilities already present in the device to handle automatic reconnection. By using universal communication standards and existing system functions, the patent avoids adding specialized complex hardware or proprietary protocols, thereby minimizing the increase in device complexity while achieving automatic reconnection.
Data Source
AI summary
Apparatuses and methods are disclosed for automatically connecting to a relay service and establish a captioning communication session during a call between a hearing-impaired user and a far-end user. The apparatus includes communication elements configured to receive captions from a relay service, and a processor configured to automatically connect to the relay service and establish a captioning communication session during a call responsive to a determination that a connection to the relay service failed during a time in which the hearing-impaired user desired captions to be enabled. A method includes determining captions are desired by the hearing-impaired user at a first time to be enabled for display to the communication device during a call, detecting a failed connection to the relay service at a second time, and automatically connecting with the relay service and establishing a new captioning communication session at a third time during the call.