Captioned Telephone Call Resumption Alert Module

Solution Overview

Problem

Deaf or hard-of-hearing individuals face challenges during phone calls, particularly when calls are put on hold, as they must continuously monitor their device's text display for call resumption, leading to call fatigue and inefficiencies.

Innovation Solution

A captioned telephone service (CTS) system with a call resumption alert module that allows users to disengage from calls on hold and receive alerts when the call resumes, using timer, any text, or specific text modes to customize alert settings.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If DHH users continuously monitor the text display screen during hold periods, then they can detect call resumption, but call fatigue increases and communication efficiency decreases

Engineering Contradiction:

Improvecall resumption detectionVSAvoidcommunication efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system provides feedback to the user about call status changes through visual alerts on the display screen. When the call resumes from hold, the system sends a visual alert signal to notify the user, enabling reliable detection without continuous monitoring.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system automatically detects call resumption and generates alerts without requiring user action or continuous attention. The call detection module autonomously monitors call status and triggers appropriate visual notifications, freeing the user from continuous screen monitoring.

Inventive Principle:

Principle #25Self-service

2Reliability

If DHH users continuously monitor the text display screen during hold periods, then they can detect call resumption, but call fatigue increases

Engineering Contradiction:

Improvecall resumption detectionVSAvoidcall fatigue

Core Design Contradiction:

ReliabilityVSObject-affected harmful factors

Solution Approach 1:

The system provides feedback to the user about call status changes through visual alerts on the display screen. When the call resumes from hold, the system sends a visual alert signal to notify the user, enabling reliable detection without continuous monitoring.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system automatically detects call resumption and generates alerts without requiring user action or continuous attention. The call detection module autonomously monitors call status and triggers appropriate visual notifications, freeing the user from continuous screen monitoring.

Inventive Principle:

Principle #25Self-service

3Ease of operation

If the CTS system provides alert notifications for call resumption, then user engagement with calls is improved, but device complexity increases

Engineering Contradiction:

Improveuser engagementVSAvoidsystem complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The display screen serves multiple functions: it displays transcription captions during calls and simultaneously provides visual alerts for call status changes. The same hardware component (display) handles both transcription and alert notification, avoiding additional dedicated hardware.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system automatically detects call resumption and generates alerts without requiring user action or continuous attention. The call detection module autonomously monitors call status and triggers appropriate visual notifications, freeing the user from continuous screen monitoring.

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS20250047783A1Captioned telephone service system for detecting and alerting peers return to call

Publication Date: 2025.02.06 MEZMO CORP

AI summary

A captioned telephone service (CTS) system provides a CTS system which includes a CTS server, a user device, and a user application where the CTS system provides a call resumption alert module to the user such that the call resumption alert module sends an alert to the user to assist the user in re-engaging with the phone call when the call has resumed from the peer device after being on hold. The call resumption alert module provides a timer mode, any text mode, and specific text mode, of which the user can select one or more modes. Alternatively, the call resumption alert module may include a call resumption checking module and an alert module. The call resumption checking module checks whether the phone call resumed from the peer device, and the alert module generates an alert upon receiving a call resumption message from the call resumption checking module.