Care Provider Matching System Using Weighted Scoring
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Solution Overview
Problem
Care recipients often face delays in receiving services because the care providers they rely on may not be able to accommodate requests quickly or may not be the best suited to provide the necessary services.
Innovation Solution
A system, method, and computer program product for determining a care provider based on a care request, which involves receiving data associated with the request, determining relevant parameters, calculating weighted scores for potential care providers, and selecting the most appropriate provider based on these scores.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the care recipient relies on a specific care provider, then the care recipient has a trusted relationship with the provider, but the provider may not be able to accommodate requests quickly or may not be the best suited to provide the necessary services
Solution Approach 1:
The system introduces a computer-based matching system as an intermediary between the care recipient and potential care providers. This intermediary automatically evaluates multiple providers based on predefined criteria (specialization, availability, ratings) and selects the optimal match, eliminating the need for the care recipient to manually coordinate with individual providers and significantly reducing response time.
Solution Approach 2:
The system creates a virtual copy of the care provider selection process by using algorithmic evaluation to replicate and optimize the traditional manual selection method. The computer system processes provider information and care requirements through standardized algorithms, producing optimized matching results that are both reproducible and more efficient than human-based selection.
2Stability of the object's composition
If the care recipient waits for the current care provider to become available, then the current provider can maintain continuity of care, but the care recipient experiences delays in receiving services
Solution Approach 1:
The system performs preliminary actions by pre-evaluating and ranking multiple care providers based on their specialization, availability, and performance ratings before the care recipient actually needs services. This advance preparation creates a ready-to-activate provider list, enabling immediate service initiation without waiting for the current provider to become available.
Solution Approach 2:
The system introduces dynamic flexibility into the care arrangement by allowing the care recipient to switch between providers based on real-time needs and provider availability. The system dynamically updates provider rankings and availability status, enabling seamless transitions that maintain continuity while eliminating delays associated with waiting for a single provider's availability.
3Ease of operation
If the care recipient manually determines which provider to contact, then the care recipient has control over the selection process, but the selection may not be based on objective criteria for best suitability
Solution Approach 1:
The system incorporates feedback mechanisms that continuously collect and process information about provider performance, patient satisfaction, and provider availability. This feedback is used to dynamically update provider ratings and rankings, ensuring that the selection criteria remain objective, up-to-date, and reflective of actual provider suitability rather than relying on static or subjective assessments.
Solution Approach 2:
The system changes the parameters of the selection process by transforming subjective manual evaluation into objective quantitative scoring. The system assigns numerical weights to different criteria (specialization match, availability, ratings) and calculates composite scores for each provider, providing precise, measurable, and reproducible suitability assessments that supersede manual decision-making.
Data Source
AI summary
Provided are computer-implemented methods for determining a care provider based on a care request which may include receiving data associated with a care request, the data associated with the care request transmitted by a device associated with a care recipient; determining one or more values corresponding to one or more parameters of the care request; determining one or more weighted scores corresponding to one or more care providers based on the one or more values corresponding to the one or more parameters of the care request; and selecting a care provider from among the one or more care providers based on the one or more weighted scores. In some non-limiting embodiments or aspects, methods may include generating a care request for the care provider selected from among the one or more care providers. Systems and computer program products are also provided.