Cash Processing Device Transaction Guidance

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Solution Overview

Problem

In financial institutions with multiple cash processing devices, employee callouts for banknote collection or loading are often unnecessary due to uneven usage, as devices near the entrance are heavily used while others are lightly used, leading to inefficient resource allocation.

Innovation Solution

A cash processing device and server system that includes multiple banknote storage sections, a storage status manager, and a display controller to manage and display guidance on transaction suppression or redirection, ensuring that customers are informed to use alternative devices before reaching full or empty states, thereby balancing device usage and reducing callouts.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If employee callouts are made when any cash processing device reaches full or empty state, then banknote collection/loading is ensured, but unnecessary callouts increase due to uneven usage across devices

Engineering Contradiction:

Improvebanknote collection assuranceVSAvoidemployee callout efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system continuously monitors storage statuses of all cash processing devices and provides feedback through display screens to guide customer behavior, creating a closed-loop system that adjusts usage patterns based on real-time device states

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system enables self-service by guiding customers to select appropriate devices based on displayed storage status information, allowing the system to self-regulate usage distribution without employee intervention

Inventive Principle:

Principle #25Self-service

2Productivity

If customers are guided to use less utilized devices, then usage balance improves, but transaction suppression may occur if guidance is not timely

Engineering Contradiction:

Improveusage balanceVSAvoidtransaction availability

Core Design Contradiction:

ProductivityVSEase of operation

Solution Approach 1:

The system displays storage status information in advance before devices reach full or empty states, enabling customers to proactively choose alternative devices before transaction suppression becomes necessary

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system takes preliminary action by guiding customers away from devices approaching capacity limits, preventing the adverse effect of transaction suppression before it occurs

Inventive Principle:

Principle #9Preliminary anti-action

Data Source

PatentUS10692320B2Cash processing device and server

Publication Date: 2020.06.23 OKI ELECTRIC INDUSTRY CO LTD

AI summary

A cash processing device according to the present invention includes plural banknote storage sections, a storage status manager, and a display controller. The plural banknote storage sections store banknotes. The storage status manager manages a storage status in each of the banknote storage sections. According to the storage status in each of the banknote storage sections, the display controller displays a display screen to suppress a specific transaction from out of plural transaction types and/or to encourage a transaction other than the specific transaction from out of the plural transaction types.