Central Control Function for Subscriber Communication Routing
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Solution Overview
Problem
Existing communication systems often fail to ensure urgent messages reach the intended subscriber in a timely manner, particularly when the subscriber is unavailable across multiple communication terminals.
Innovation Solution
A method that uses a central control function to forward communication attempts from a primary address information to alternative address information associated with the subscriber, allowing communication with multiple terminals without requiring knowledge of all terminal numbers, and includes a timer and counter mechanism to manage connection attempts efficiently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If call forwarding or answering machines are used to handle unavailable participants, then communication can be maintained through alternative means, but urgent messages may not reach the desired subscriber in time
Solution Approach 1:
The system pre-stores multiple address information items (primary and alternative contact details) for each subscriber before a call attempt is made. When the primary contact fails, the system automatically tries alternative addresses without requiring real-time interaction from the subscriber to provide backup contact information, thus eliminating time delays while ensuring reliable message delivery.
2Adaptability or versatility
If multiple network identifiers are assigned to a subscriber with a voice dialog system, then alternative contact methods are available, but the calling subscriber must communicate with the dialogue system to select the alternative identifier
Solution Approach 1:
The system automatically selects and tries alternative address information when the primary contact fails, without requiring the calling subscriber to interact with a dialogue system. The subscriber's multiple contact details are managed autonomously by the system, which sequentially attempts connections using stored alternative addresses, thereby maintaining versatility while simplifying operation for the caller.
3Adaptability or versatility
If a subscriber has multiple communication terminals or address information assigned, then communication can be reached through various channels, but the caller needs knowledge of all terminal numbers
Solution Approach 1:
The system provides a universal access method where a single primary address information item serves as the entry point for reaching a subscriber across multiple terminals. The system internally manages and tries multiple alternative address items associated with the subscriber, making the multi-terminal accessibility feature transparent to the caller who only needs to know the primary contact detail.
4Reliability
If connection attempts are repeatedly made to unavailable subscribers, then the probability of reaching them increases, but communication resources are wasted
Solution Approach 1:
The system pre-configures multiple alternative address information items for each subscriber before connection attempts are made. This preliminary preparation allows the system to quickly try alternative contacts without repeated failed attempts on the same primary address, thereby increasing connection success probability while minimizing resource waste through efficient use of pre-stored contact information.
Data Source
Figure 1
AI summary
The invention relates to a method for providing communication, comprising a plurality of communication subscribers, comprising at least one first piece of address information associated with a first communication subscriber, a second and at least one third piece of address information associated with at least a second communication subscriber and a fourth piece of address information associated with a central control function, wherein in the event of a failure of a first connection attempt made to a second communication subscriber by a communication subscriber determined by the first piece of address information while using the second piece of address information, during a second attempt at a connection following the failure by the first communication subscriber determined by the first piece of address information to the central control function determined by the fourth piece of address information, the control function initiates the forwarding of the second connection to the second communication subscriber while using the third piece of address information. The invention further relates to a communication system for carrying out the method.