Centralized Call Log Management for Routed Telecommunications
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Solution Overview
Problem
Existing call routing systems do not effectively log and manage incoming calls that are forwarded to multiple devices within an organization, leading to incomplete call logs on individual devices and increased network traffic.
Innovation Solution
Implementing a call routing scheme that allows users to configure call forwarding settings based on predetermined conditions, storing call logs in a centralized database, and disseminating them to user equipment, enabling comprehensive call logging and management across multiple devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If calls are logged only on the device that made or received the call, then the call log on each device is simple to manage, but the call log does not include forwarded calls or calls routed to another device, resulting in incomplete call information
Solution Approach 1:
A centralized server acts as an intermediary between calling devices and called devices. The server receives call routing information from the calling device, determines the destination device based on routing rules, forwards the call, and then provides call log information to both the calling device and the called device. This intermediary approach ensures complete call information is available to all relevant parties without requiring complex logging systems on each individual device.
2Loss of information
If a centralized database is implemented to store all call logs, then comprehensive call logging is achieved, but network traffic increases due to disseminating call logs to multiple user equipment
Solution Approach 1:
Call log information is disseminated selectively to user equipment based on their specific role in the call. The calling device receives call log information about calls it initiated, while called devices receive call log information about calls directed to them. This selective dissemination approach ensures each device receives only the call log information relevant to it, reducing unnecessary network traffic while maintaining complete call logging coverage.
3Adaptability or versatility
If call routing schemes are configured to forward calls to multiple devices, then call accessibility is improved, but individual devices cannot review call logs for calls they did not directly make or receive
Solution Approach 1:
The server provides universal call log review capability to all user equipment regardless of their specific role in a call. Both calling devices and called devices can access and review call log information for all calls in the system, not just calls they directly participated in. This universal access approach maintains ease of operation while supporting flexible call routing to multiple devices.
Data Source
AI summary
Techniques are described herein for providing call logs for cellular and internet calls that are rerouted to one or more terminating caller devices. The techniques include: organizing a call routing scheme based on call routing configuration settings, the call routing scheme directing routing of incoming calls to one or more user devices that receives service from a telecommunications network; receiving a call log request from a user device that includes a unique identifier of the user device or a user; transmitting the call log request to a database server of the telecommunications network to obtain a call log for an incoming call to the one or more user devices, the incoming call being routed according to the call routing scheme; and sending the call log to the user device to display the call log information at the user device.